Support Board
Date/Time: Tue, 14 Jan 2025 12:53:08 +0000
SC feed limited to one connection? - i pay for two..?
View Count: 747
| [2017-05-18 15:48:05] |
| Cavalry3162 - Posts: 523 |
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Hello SC, see excerpt from the message log: SC Data - All Services | Disconnected from the server. | 2017-05-18 09:55:16 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-05-18 09:55:16 SC Data - All Services | Using username 1 | 2017-05-18 09:55:19 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2017-05-18 09:55:19 DTC Client (995) | Creating socket. | 2017-05-18 09:55:19 SC Data - All Services | Connected to server. | 2017-05-18 09:55:19 SC Data - All Services | Starting socket receive thread. | 2017-05-18 09:55:19 SC Data - All Services | Sending Encoding Request to server | 2017-05-18 09:55:19 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-05-18 09:55:19 SC Data - All Services | Sending logon request message. | 2017-05-18 09:55:19 DTC Client (995) | Socket gracefully closed by remote side. | 2017-05-18 09:55:19 DTC Client (995) | Received socket Close event | 2017-05-18 09:55:19 DTC Client (995) | Initiating close of socket by core. | 2017-05-18 09:55:19 DTC Client (995) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-18 09:55:19 DTC Client (995) | Closed. | 2017-05-18 09:55:19 SC Data - All Services | Received logon response. | 2017-05-18 09:55:19 SC Data - All Services | Server Name: SC Real-Time Server. | 2017-05-18 09:55:19 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-05-18 09:55:19 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-05-18 09:55:19 SC Data - All Services | Disconnected from the server. | 2017-05-18 09:55:19 |
| [2017-05-18 16:01:54] |
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Make sure you are not using the Sierra Chart Exchange Data Feed from more than two instances of Sierra Chart. Your account is authorized for two connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-18 16:15:20] |
| Cavalry3162 - Posts: 523 |
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i am using it only from two instances
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| [2017-05-18 16:15:59] |
| Cavalry3162 - Posts: 523 |
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or better, i try to use it from two.. works only from 1...
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| [2017-05-18 16:22:47] |
| Cavalry3162 - Posts: 523 |
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got it to work.. it was a 3rd instance, for whatever reason the "enable support for sc feed" becomes selected..
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