Support Board
Date/Time: Mon, 13 Jan 2025 19:38:19 +0000
SC data feed
View Count: 819
| [2017-05-09 13:27:44] |
| User346588 - Posts: 3 |
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Hello, I have paid for SC real time data connection and full CME exchange fee, but when I choose SC data services-all it says download failed... I have restarted SC several times but still have the same problem. On main data/trade service window "allow support for sierra chart datafeeds" is checked. I have a broker account with Interactive brokers and when I switch to them I don´t have problem with feed. Any suggestions how should I set this up? |
| [2017-05-09 14:04:11] |
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The symbols are different between Interactive Brokers and SC Data-All Services. Depending upon which Service you want to use you will need to change the symbols of the charts. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-09 16:29:02
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| [2017-05-09 16:29:27] |
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Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-09 18:10:42] |
| User346588 - Posts: 3 |
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That was it. Thank you |
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