Support Board
Date/Time: Mon, 13 Jan 2025 19:30:00 +0000
SC Historical data missing for HSI
View Count: 796
| [2017-05-09 04:37:57] |
| batman_ - Posts: 190 |
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Hi Today I found historical data missing from 2016-07-01 to 2017-04-26 for symbol HSI from HKFE. Yesterday those data were made available but it got missing today. Kindly fix it. TQ. |
| [2017-05-09 04:40:24] |
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The data must be there. How do you come to this conclusion? Provide an image of the chart, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-09 04:40:39
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| [2017-05-09 05:03:26] |
| batman_ - Posts: 190 |
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hi I have attached image in excel that 2016-07-01 to 2017-04-25 missing, |
Private File |
| [2017-05-09 05:05:15] |
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We cannot accept that. Our support procedures must be followed. Post an image of the chart showing the missing data. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-09 05:25:07] |
| batman_ - Posts: 190 |
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I have attached two files. a. File 1 indicated historical data missing from 2016-07-01 to 2017-04-25, b. File 2 indicated historical data missing from 2014-08-27 to 2015-11-24. Hope these info provide a good ground for you to fix the gap missing. TQ. |
Private File Private File |
| [2017-05-09 06:00:47] |
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No. These do not mean anything to us. You are not following our support procedures. You are coming to incorrect conclusions. We do not want to make guesses as to the problem. You did not provide us the chart image requested. At this point this support request is canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-09 06:02:00
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| [2017-05-09 06:12:20] |
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Here is the relevant documentation for this issue: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-09 06:12:41
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