Support Board
Date/Time: Mon, 13 Jan 2025 19:50:50 +0000
Sierra stopped working
View Count: 632
| [2017-05-08 14:18:18] |
| User123491 - Posts: 4 |
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I am having issues today with Sierra chart stopping working. I connect without difficulty, but when I try to load certain chartbooks I get an error message stating "sierra charts stopped working", and it shuts down. Some chartbooks do open, so if I use those, it's find unless I attempt to change which market I'm looking at (such as switching from YM to ZB). I'm not positive, but this may be correlated with when renewed my McAfee antivirus software as I wasn't running any antivirus software before. Do you know what I can do to remedy this problem.
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| [2017-05-08 14:48:06] |
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The first thing we want you to do is to update Sierra Chart to the current version by following the instructions here: Software Download: Fast Update If there still is a problem, refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Usually antivirus software causes connectivity problems and high CPU usage. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-08 15:12:57] |
| User123491 - Posts: 4 |
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It seems now that the problem is only occurring when I try to switch to the ZB market?
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| [2017-05-08 15:36:51] |
| User123491 - Posts: 4 |
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OK, I followed the instructions regarding the Advanced Custom Studies and I determined which one was the problem. Luckily- it is a study I do not need, so I got rid of it. Problem is now resolved! THANK YOU!!! |
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