Support Board
Date/Time: Mon, 13 Jan 2025 19:38:42 +0000
GAIN 6C Missing Data
View Count: 592
| [2017-05-08 00:03:23] |
| User75002 - Posts: 117 |
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After restoring the connection to Gain, I am still missing data on 6C from open until 19:10 ET. I deleted and downloaded the data and even closed SC and deleted the scid data files. The data is still missing. All other data restored itself by performing delete and download once or twice.
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| [2017-05-08 00:19:21] |
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The missing data has now been filled in. Re-download the data again following the instructions here: Http://sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart. Next time you see a problem like this, there is no need to restart Sierra Chart or delete the data files. Just contact us about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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