Support Board
Date/Time: Mon, 13 Jan 2025 18:16:34 +0000
Charts Keep disconnecting
View Count: 753
| [2017-05-05 14:22:08] |
| User990028 - Posts: 2 |
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I have sent the message log through the tab send for analysis.
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| [2017-05-05 16:51:20] |
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This is the reason for the problem: CTS FIX: Received a Logout message. Text = Your username and application have logged in another instance (either on the same machine or a different machine) and this api instance has been disconnected | 2017-05-05 10:21:20
You can only have one connection to CTS at a time from your Sierra Chart installations. If you want to use more, you must use the new connection model supported: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-05 16:51:52
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