Support Board
Date/Time: Mon, 13 Jan 2025 16:56:48 +0000
my data wont update
View Count: 1417
| [2017-05-01 21:13:41] |
| User161321 - Posts: 15 |
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can someone help me out I just paid my data and exchange fees and my charts wont stream reel data i have disconnected and reconnected and also restarted |
| [2017-05-01 21:37:23] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-01 22:22:07] |
| User161321 - Posts: 15 |
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td ameritrade
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| [2017-05-01 23:16:39] |
| User161321 - Posts: 15 |
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still not working when i load chart says symbol unknown
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| [2017-05-01 23:39:17] |
| User161321 - Posts: 15 |
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HD Request # 13 | Receiving Intraday data for b6M17 starting at 2017-05-01 18:16:20 | 2017-05-01 18:37:56 HD Request # 13 | Timestamp of first Intraday data file record written: 2017-05-01 18:17:01 | 2017-05-01 18:37:56 Socket (33) | Initiating close of socket by core. | 2017-05-01 18:37:56 Socket (33) | Shutdown started. Waiting for graceful close. | 2017-05-01 18:37:56 Historical data download thread signaled to stop. | 2017-05-01 18:37:56 HD Request # 13 | Received 57 records from 2017-05-01 18:16:20 to 2017-05-01 18:27:43 (11.4 minutes) and wrote 55 records for b6M17 | 2017-05-01 18:37:56 HD Request # 13 | Intraday download COMPLETE for b6M17. Completion time: 0s. Unique request ID: 12 | 2017-05-01 18:37:56 Removed historical data download ID 12 | 2017-05-01 18:37:56 Real-time Intraday chart data file updates started for b6M17 | 2017-05-01 18:37:56 Intraday chart data file opened for b6M17 | 2017-05-01 18:37:56 HD Request # 14 | Downloading Intraday chart data for A6M17 to the file A6M17.scid. Service: cme | 2017-05-01 18:37:56 HD Request # 14 | Download start date-time: 2017-05-01 18:16:31.000 | 2017-05-01 18:37:56 HD Request # 14 | Using server: ds7.sierracharts.com port 10149 | 2017-05-01 18:37:56 Socket (34) | Creating socket. | 2017-05-01 18:37:56 Socket (33) | Socket gracefully closed by remote side. | 2017-05-01 18:37:56 Socket (33) | Closed. | 2017-05-01 18:37:56 HD Request # 14 | Setting DTC encoding to Binary VLS | 2017-05-01 18:37:56 HD Request # 14 | Sending historical data logon request message. | 2017-05-01 18:37:56 HD Request # 14 | Requesting Intraday data. Start date-time: 2017-05-01 18:16:31. Record interval: 0. Symbol: 6AM17 | 2017-05-01 18:37:56 HD Request # 14 | Decompressing data. | 2017-05-01 18:37:56 HD Request # 14 | Receiving Intraday data for A6M17 starting at 2017-05-01 18:16:31 | 2017-05-01 18:37:56 HD Request # 14 | Timestamp of first Intraday data file record written: 2017-05-01 18:17:20 | 2017-05-01 18:37:56 Socket (34) | Initiating close of socket by core. | 2017-05-01 18:37:56 Socket (34) | Shutdown started. Waiting for graceful close. | 2017-05-01 18:37:56 Historical data download thread signaled to stop. | 2017-05-01 18:37:56 HD Request # 14 | Received 38 records from 2017-05-01 18:16:31 to 2017-05-01 18:26:00 (9.5 minutes) and wrote 36 records for A6M17 | 2017-05-01 18:37:56 HD Request # 14 | Intraday download COMPLETE for A6M17. Completion time: 0s. Unique request ID: 13 | 2017-05-01 18:37:56 Removed historical data download ID 13 | 2017-05-01 18:37:56 Real-time Intraday chart data file updates started for A6M17 | 2017-05-01 18:37:56 Intraday chart data file opened for A6M17 | 2017-05-01 18:37:56 Socket (34) | Socket gracefully closed by remote side. | 2017-05-01 18:37:56 Socket (34) | Closed. | 2017-05-01 18:37:56 |
| [2017-05-01 23:47:58] |
| User161321 - Posts: 15 |
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ok can someone call me or something this is not working out well right now
Date Time Of Last Edit: 2017-05-02 00:33:50
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| [2017-05-02 00:33:16] |
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Follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices And make sure you use the symbols in File >> Find Symbol for TD Ameritrade. For example, the corresponding symbol for B6M17 is 6BM17. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-02 01:00:23] |
| User161321 - Posts: 15 |
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I Have already done this
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| [2017-05-02 01:08:43] |
| User161321 - Posts: 15 |
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ok i see the issue
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| [2017-05-02 02:03:08] |
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OK just let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-02 02:55:48] |
| User161321 - Posts: 15 |
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OK SO IM BACK TRYING TO GET CONNECTED WITH BOTH TDA SYMBOLS AND PAID DATA SYMBOLS AND NEITHER ARE WORKING
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| [2017-05-02 03:02:01] |
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Just tell us one of the symbols which is not updating in real-time. Only one of the symbols and then provide us a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-02 03:14:40] |
| User161321 - Posts: 15 |
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6AM17 HTTPS connection to ameritrade02.streamer.com:443 (33) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-05-01 21:52:30 HTTPS connection to ameritrade02.streamer.com:443 (33) | Closed. | 2017-05-01 21:52:30 6AM17 #5 | Reloading chart. | 2017-05-01 21:56:27 Requesting market depth updates for: 6AM17 if supported. | 2017-05-01 21:56:30 TD Ameritrade | Old streamer request finished. Request ID: 5. | 2017-05-01 21:56:31 HTTPS connection to ameritrade02.streamer.com:443 (53) | Initiating close of socket by core. | 2017-05-01 21:56:31 HTTPS connection to ameritrade02.streamer.com:443 (53) | Shutdown started. Waiting for graceful close. | 2017-05-01 21:56:31 TD Ameritrade | Level 2 request: |S=TOTAL_VIEW&C=SUBS&P=6AM17>AD&T=0+1+2+3 | 2017-05-01 21:56:32 TD Ameritrade | Streamer request #6 initiated. | 2017-05-01 21:56:32 HTTPS connection to ameritrade02.streamer.com:443 (58) | Creating socket. Using TLS 1.0. | 2017-05-01 21:56:32 HTTPS connection to ameritrade02.streamer.com:443 (53) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-05-01 21:56:33 * HTTPS connection to ameritrade02.streamer.com:443 (53) | Socket gracefully closed by remote side. | 2017-05-01 21:56:33 HTTPS connection to ameritrade02.streamer.com:443 (53) | Closed. | 2017-05-01 21:56:33 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2017-05-01 21:56:33 Unsubscribed from market depth data for 6AM17 | 2017-05-01 21:57:15 TD Ameritrade | Old streamer request finished. Request ID: 6. | 2017-05-01 21:57:16 HTTPS connection to ameritrade02.streamer.com:443 (58) | Initiating close of socket by core. | 2017-05-01 21:57:16 HTTPS connection to ameritrade02.streamer.com:443 (58) | Shutdown started. Waiting for graceful close. | 2017-05-01 21:57:16 TD Ameritrade | Streamer request #7 initiated. | 2017-05-01 21:57:17 HTTPS connection to ameritrade02.streamer.com:443 (59) | Creating socket. Using TLS 1.0. | 2017-05-01 21:57:17 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2017-05-01 21:57:18 HTTPS connection to ameritrade02.streamer.com:443 (58) | Socket gracefully closed by remote side. | 2017-05-01 21:57:30 HTTPS connection to ameritrade02.streamer.com:443 (58) | Closed. | 2017-05-01 21:57:30 |
| [2017-05-02 03:36:20] |
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This is not the complete Message Log. Restart Sierra Chart, connect to TD Ameritrade and provide us the complete Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog However, at this point we are concluding your TD Ameritrade account does not have at least 500 USD in it. Would also be good to read this to understand the difficulty: About Real-time Futures Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-02 07:14:44
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| [2017-05-02 17:10:02] |
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Let us know if you still cannot access tthe real-time data. If not, we will activate this exchange fee for you: CME, For professionals and users without a trading account It is free until the end of the month and we will deactivate the renewal right after since it is 94.50 USD per month. This will give you real-time data for the CME symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-02 17:10:30
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