Support Board
Date/Time: Mon, 13 Jan 2025 14:38:18 +0000
Symbol HG fails to update
View Count: 761
| [2017-05-01 15:57:54] |
| User94740 - Posts: 333 |
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I have SC real-time and configured for 10 symbols. I only have eight open and HG fails to updated although the others are fine. I also received a message while rolling over the contract, "symbol is unknown."
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| [2017-05-01 16:21:57] |
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Understand when you are working with a low symbol limit like that, you are going to run into problems like this. Assuming that is the reason but most likely. You need to update to the higher symbol level. Also try reconnecting to the data feed: http://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect We are not going to do any kind of extensive analysis for you on this matter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-01 16:22:59
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| [2017-05-01 16:27:07] |
| User94740 - Posts: 333 |
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disconnected and reconnected worked
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| [2017-05-01 16:37:10] |
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OK most likely due to the rollover and the increased number of symbols.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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