Support Board
Date/Time: Mon, 13 Jan 2025 11:59:31 +0000
OEC Data Feed - Crude Oil Quote NOT UPDATING
View Count: 1570
| [2017-04-26 11:24:18] |
| NRGTrader - Posts: 351 |
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Crude oil quotes via OEC Data Feed haven't been updating since 06:10 EDT 17.04.26
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| [2017-04-26 13:06:17] |
| User75002 - Posts: 117 |
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I'm having the same problem with CL, RB and HO. EDIT: It appears as if this may be on the OEC side because my OEC platform is also not updating. Date Time Of Last Edit: 2017-04-26 13:08:29
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| [2017-04-26 13:10:29] |
| NRGTrader - Posts: 351 |
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Just received notice from OEC that they are having issues with data feed. OEC 24-Hour support isn't 24-hours obviously - it took 2 hours 55 minutes for them to acknowledge there was an issue. :( I guess they don't "report for duty" until 09:00 ET. FYI, about 10 min delayed data here at : http://www.cmegroup.com/trading/energy/crude-oil/light-sweet-crude.html ...better than nothing, but not much better ;) Date Time Of Last Edit: 2017-04-26 13:11:52
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| [2017-04-26 15:04:51] |
| NRGTrader - Posts: 351 |
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It appears that realtime data began updating at approximately 11:00 EDT. The historical data between 06:10 EDT and 11:00 EDT is missing.
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| [2017-04-26 16:44:55] |
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We are filling in the missing historical data now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-26 16:49:09] |
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Follow the instructions here to download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-26 16:52:29] |
| NRGTrader - Posts: 351 |
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Thank you
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| [2017-04-26 21:00:02] |
| User75002 - Posts: 117 |
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Hello, I am still missing data for the HO (Heating Oil) contract. I have tried to "delete and download" data and even closed SC and deleted all the intraday .scid files. It's still missing after downloading all data from the server again. Thanks |
| [2017-04-27 05:14:22] |
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This is now resolved for heating oil. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Symbol Settings After that, go to the chart and select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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