Support Board
Date/Time: Mon, 13 Jan 2025 11:44:16 +0000
I only load the contracts on one side of the Footprint.
View Count: 652
| [2017-04-25 14:12:52] |
| User160660 - Posts: 1 |
|
When the footprint is loaded, it only does so in the ask or the bid, and only when I refresh data, I see the footprint correctly.
|
Private File Attachment Deleted. |
| [2017-04-25 16:37:04] |
| |
|
This is going to be due to a bid and ask prices problem from Gain Capital. The first step is to re-download the data following the instructions in help topic 2.1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 The next step is to use the Sierra Chart Exchange Data Feed instead of the Gain Capital data feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: