Support Board
Date/Time: Mon, 13 Jan 2025 11:53:46 +0000
Sierra charts not connecting to my broker data feed. S5/Gain
View Count: 1188
| [2017-04-24 12:42:45] |
| User884241 - Posts: 2 |
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Good day, I use my broker feed for Sierra. I am a S5/Gain client. I have not been able to connect to the server since the weekend and keep getting disconnected. |
| [2017-04-24 12:43:13] |
| User884241 - Posts: 2 |
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GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-04-24 14:36:42 GAIN Capital FIX Trading socket (541) | Creating socket. Using TLS 1.2. | 2017-04-24 14:36:42 GAIN Capital FIX Trading: Sending the Logon message. | 2017-04-24 14:36:42 GAIN Capital FIX Trading | Connected to trading server. | 2017-04-24 14:36:43 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-04-24 14:36:43 GAIN Capital FAST Data socket (542) | Creating socket. | 2017-04-24 14:36:43 GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2017-04-24 14:36:43 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Initiating close of socket by core. | 2017-04-24 14:36:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Write in progress. Shutdown being delayed. | 2017-04-24 14:36:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-24 14:36:43 GAIN Capital/OEC | Disconnected from the trading server. | 2017-04-24 14:36:43 GAIN Capital FAST Data socket (542) | Initiating close of socket by core. | 2017-04-24 14:36:43 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-04-24 14:36:43 GAIN Capital FAST Data socket (542) | Closed. | 2017-04-24 14:36:43 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-04-24 14:36:43 GAIN Capital/OEC | Disconnected. | 2017-04-24 14:36:43 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Socket gracefully closed by remote side. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Write has completed. Shutdown being performed. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-24 14:36:43 GAIN Capital FIX Trading socket (541) | Closed. | 2017-04-24 14:36:43 |
| [2017-04-24 12:52:45] |
| dd45 - Posts: 41 |
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i have same problem
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| [2017-04-24 13:09:38] |
| User91630 - Posts: 25 |
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I am also having this problem with GAIN Capital.
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| [2017-04-24 13:09:59] |
| dd45 - Posts: 41 |
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not sure what this message means "This software is not permitted to logon" |
| [2017-04-24 13:24:48] |
| dd45 - Posts: 41 |
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fixed prolbem, call gain capital and tell them the problem. they just need to "enable sierrachart" on your account. for some reason it was turned off
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| [2017-04-24 14:07:45] |
| User91630 - Posts: 25 |
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Just came back online, thanks mate!
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| [2017-04-24 16:47:58] |
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We wonder why so many people have had the Sierra Chart software disabled on their Gain Capital account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-24 17:06:52] |
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If you are still having a problem connecting to Gain Capital we will need your Gain Capital username. Communicate that to us through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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