Support Board
Date/Time: Wed, 15 Jan 2025 13:00:54 +0000
[Locked] - period ohlc ?
View Count: 4851
| [2017-05-31 18:51:43] |
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The documentation for the study makes reference to using the Line at Last Bar to Edge Draw Style but we see it is not working for the study.
This issue is now resolved in the latest version 1564. It only happened under certain conditions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-31 18:54:56
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| [2017-05-31 18:54:05] |
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im experiencing this same problem.Current month is fine but previous is wrong in the last few days. You need to start a new Support Request and explain what the issue is. We are most definitely not going to accept any reference to this thread. We do not understand your explanation.We are declining support for the other user for numerous reasons. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-31 21:51:22
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| [2017-06-01 02:47:09] |
| User20450 - Posts: 330 |
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so its pretty clear nothing was fixed , it even looks worse , not sure why this is such a hard issue to figure out like i said before , in this picture i have prior month open plotted but its plotted the line on the prior month and the label and price at current months open this is happening at end of the month and end of the week and end of the day , rest of the time its fine , so something is def wrong with way its calculating the last day or hour on the chart as you can see i have posted a weekly chart with prior weeks ohlc and its has been plotting fine all week , but on friday it will start plotting labels on fridays ohlc instead of the prior week please address this as this is a simple tool and a must for trading |
 2017-05-31_22-40.jpg / V - Attached On 2017-06-01 02:41:33 UTC - Size: 131.02 KB - 425 views |
| [2017-06-01 02:47:46] |
| User20450 - Posts: 330 |
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sorry here is weekly i mentioned
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| 2017-05-31_22-45.jpg / V - Attached On 2017-06-01 02:47:33 UTC - Size: 152.56 KB - 447 views |
| [2017-06-03 13:37:00] |
| User20450 - Posts: 330 |
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any word on this ,as update has made it more unstable to where it goes blank on chart and comes back only if charts refreshed .
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| [2017-06-05 23:28:16] |
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You cannot use this input: Forward Project OHLC Lines. It does not do what you expect it does. We added a new Subgraph Draw Style which draws a line and extends to the the end of the chart window. This is in the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-06 00:27:07] |
| User20450 - Posts: 330 |
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see if we worked together we would get it worked out , there is no problem with the study or the plot, it works fine until the end of the day,week,month there is some kind of issue with the way it calculates the close of the day , week , month at 5pm its plotting current days OHLC when set to prior day on friday its plotting current weeks OHLC when set to prior week on the 29th-30th of the month its plotting current months OHLC when set to prior other then that its perfect , so its not the plot thats an issue as right now on all the time frames its perfect , its just at those other times it gets mis calculated . im not sure how else to explain it , but thanks for trying , much appreciated |
| [2017-06-06 02:06:04] |
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at 5pm its plotting current days OHLC when set to prior day You need to understand the concept of the trading day: Chart Session Times: Understanding Trading Day Dates Based on Session Times In other cases, we would have to look at an actual Chartbook containing the chart which contains the study instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-06 17:01:43
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| [2017-06-06 12:19:55] |
| User20450 - Posts: 330 |
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how is that normal behavior ? my charts is set to start 1800 and end at 165959 , that current day ohlc should not plot at 4-5pm , it should never plot when set to prior day we wasted more time on this then necessary , i will have programmer fix and resend it here as many have same issue . thank you for your time |
| [2017-06-06 16:55:29] |
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The problem is you are not following our instructions. Do not use Forward Project OHLC Lines. Simply do not use it! it does not work as you expect. It is well documented but you are disregarding the documentation. This is incredibly simple to understand. Instead you want to use the Line Extend to Edge Subgraph Draw Style. This is a new Draw Style in the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-06 17:00:33
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| [2017-06-06 20:48:16] |
| User20450 - Posts: 330 |
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you are not understanding , yes very simple , nothing changes with forward project lines , so ill make this my last post but if this picture looks correct to you for prior day ohlc , then maybe im crazy lol and line extend to edge is not the greatest drawstyle for this , makes no sense to extend them that far , they are perfect now . but ill put this to rest since from my picture its so simple i must be wrong |
| 2017-06-06_16-46.jpg / V - Attached On 2017-06-06 20:46:20 UTC - Size: 82.21 KB - 423 views |
| [2017-06-07 11:57:27] |
| Adam - Posts: 141 |
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all my yesterday previous High Low Close have dissapeared they will randomly appear back tomorrow (seee image) |
| ScreenClip.png / V - Attached On 2017-06-07 11:57:23 UTC - Size: 368.08 KB - 386 views |
| [2017-06-07 12:03:09] |
| Adam - Posts: 141 |
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Hopefully this video explains the problem so we can get it resolved http://screencast-o-matic.com/watch/cb1ilnXsaT |
| [2017-06-07 12:16:30] |
| Adam - Posts: 141 |
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Not projecting forward has resolved it...
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| [2017-06-07 15:12:18] |
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Adam, as we said before please do not post into this thread. And we also do not accept videos. If you have a problem start a new thread, and only post an image of the chart following these instructions only: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image This is all we will accept. We have standardized procedures in order to provide proper support. The image you post it does not help us. There is no problem with this study whatsoever. That is clear. When users post an image of a time-based study without the timescale visible it is not useful to us in any way. And when this chart is full of other studies, we cannot make any sense of it. This thread is now locked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 01:15:40
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| [2017-06-29 17:08:12] |
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For the record, we understand the most recent issue posted is resolved, but the only way that we could understand it is if we were to get a test Chartbook. Our best analysis is that it was related to missing data, incorrectly timestamped data, or some other data issue. Or a misunderstanding of the results based on the study settings and data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-29 17:09:02
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