Support Board
Date/Time: Mon, 13 Jan 2025 06:00:08 +0000
login issues
View Count: 636
| [2017-04-12 15:16:18] |
| User357295 - Posts: 76 |
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Hi I cant connect today for some reason, nothing changed with my CQG login, it just won't connect.
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| [2017-04-12 15:16:38] |
| User357295 - Posts: 76 |
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Reading Internal Order ID file. | 2017-04-12 14:50:07 Reading Trade Orders file. | 2017-04-12 14:50:07 Reading Trade Positions file. | 2017-04-12 14:50:07 Listening on UDP port 22903. | 2017-04-12 14:50:07 Software version: 1542 | 2017-04-12 14:50:07 Uses New Spreadsheets | 2017-04-12 14:50:07 Usage end date: 2017-05-07 | 2017-04-12 14:50:07 Enabled for: Advanced Features. | 2017-04-12 14:50:07 Enabled for: Sierra Chart Historical Data Service. | 2017-04-12 14:50:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-12 14:50:07 Current selected Data/Trading service: CQG WebAPI | 2017-04-12 14:50:07 Chart Update Interval: 500 | 2017-04-12 14:50:07 Time Zone: +00:00:00 (UTC+00) | 2017-04-12 14:50:07 2017-04-12 16:50:09 Local computer time | 2017-04-12 14:50:07 2017-04-12 14:50:09 Local computer time in UTC | 2017-04-12 14:50:07 2017-04-12 14:50:09 Local computer time in SC Time Zone | 2017-04-12 14:50:07 2017-04-12 14:50:11 Server time in UTC | 2017-04-12 14:50:07 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-04-12 14:50:07 Program path: C:\SierraChart\ | 2017-04-12 14:50:07 Data Files path: C:\SierraChart\Data\ | 2017-04-12 14:50:07 OS Version Number: 6.1 | 2017-04-12 14:50:07 Locale Setting: C | 2017-04-12 14:50:07 Checking for new symbol settings for service code cqg | 2017-04-12 14:50:07 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-12 14:50:07 Symbol settings are up-to-date for cqg | 2017-04-12 14:50:07 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-04-12 14:50:14 CQG websocket | Connecting to websocket server. | 2017-04-12 14:50:14 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2017-04-12 14:50:14 CQG websocket | Opening websocket. | 2017-04-12 14:50:15 CQG websocket | Sending websocket handshake. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-12 14:50:15 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-12 14:50:15 CQG websocket | Web socket state is now open. | 2017-04-12 14:50:15 CQG WebAPI | Websocket connected. | 2017-04-12 14:50:15 CQG WebAPI | Sending market data logon message. | 2017-04-12 14:50:15 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-04-12 14:50:15 * CQG websocket socket (4) | Adding bytes from final send buffer from buffered socket: 8 | 2017-04-12 14:50:15 CQG websocket socket (4) | Initiating close of socket by core. | 2017-04-12 14:50:15 CQG websocket | Websocket closed. | 2017-04-12 14:50:15 CQG WebAPI | Websocket closed. | 2017-04-12 14:50:15 CQG websocket socket (4) | Sending bytes from final send buffer: 8 | 2017-04-12 14:50:15 CQG websocket socket (4) | Write in progress. Shutdown being delayed. | 2017-04-12 14:50:15 CQG WebAPI | Disconnected. | 2017-04-12 14:50:15 CQG websocket socket (4) | Write has completed. Shutdown being performed. | 2017-04-12 14:50:15 CQG websocket socket (4) | Shutdown started. Waiting for graceful close. | 2017-04-12 14:50:15 CQG websocket socket (4) | Socket gracefully closed by remote side. | 2017-04-12 14:50:15 CQG websocket socket (4) | Closed. | 2017-04-12 14:50:15 The above has been sent to support. | 2017-04-12 14:51:29 * HTTP connection to www.sierrachart.com:80 (5) | Creating socket. | 2017-04-12 14:51:29 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-04-12 14:51:30 HTTP connection to www.sierrachart.com:80 (5) | Socket gracefully closed by remote side. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Received socket Close event | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Initiating close of socket by core. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Closed. | 2017-04-12 14:51:34 |
| [2017-04-12 15:20:15] |
| User357295 - Posts: 76 |
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SOrry nevermind figured it out.
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