Support Board
Date/Time: Mon, 13 Jan 2025 07:58:46 +0000
THE CHARTS ARE NOT UPDATED
View Count: 678
| [2017-04-10 06:23:41] |
| User145792 - Posts: 22 |
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ALL OF MY CHARTS ON 5MIN ,1MIN AND 30 SEC ARE NOT UPDATED. A SET OF CHARTS WITH NOT THE SAME SETUP FOR 15MIN ARE UPDATED.
Date Time Of Last Edit: 2017-04-10 06:28:07
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| [2017-04-10 06:28:39] |
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Refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If you still need help, then provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-10 09:43:22] |
| User145792 - Posts: 22 |
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i went over your link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart and it didnt solve the issues. here is my log: Reading Internal Order ID file. | 2017-04-09 09:04:18 Reading Trade Orders file. | 2017-04-09 09:04:18 Reading Trade Positions file. | 2017-04-09 09:04:18 Listening on UDP port 22903. | 2017-04-09 09:04:18 Software version: 1540 | 2017-04-09 09:04:18 Uses New Spreadsheets | 2017-04-09 09:04:18 Enabled for: Advanced Features. | 2017-04-09 09:04:18 Enabled for: Advanced Features 2. | 2017-04-09 09:04:18 Enabled for: Sierra Chart Historical Data Service. | 2017-04-09 09:04:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-09 09:04:18 Current selected Data/Trading service: TransAct Trading | 2017-04-09 09:04:18 Chart Update Interval: 500 | 2017-04-09 09:04:18 Service username command line set: AV*** | 2017-04-09 09:04:18 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2017-04-09 09:04:18 2017-04-09 09:04:21 Local computer time | 2017-04-09 09:04:18 2017-04-09 06:04:21 Local computer time in UTC | 2017-04-09 09:04:18 2017-04-09 09:04:21 Local computer time in SC Time Zone | 2017-04-09 09:04:18 2017-04-09 06:04:23 Server time in UTC | 2017-04-09 09:04:18 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-04-09 09:04:18 Program path: C:\SierraChart\SierraChartTransActMA\ | 2017-04-09 09:04:18 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2017-04-09 09:04:18 OS Version Number: 5.1 | 2017-04-09 09:04:18 Locale Setting: C | 2017-04-09 09:04:18 (Message Log removed) Date Time Of Last Edit: 2017-04-10 10:10:56
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| [2017-04-10 09:52:56] |
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We do not see any problem from the Message Log. Refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Tell us if you see real-time updating prices in the Current Quote window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-10 10:02:25] |
| User145792 - Posts: 22 |
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i DO SEE UPDATED PRICES IN THE QUOTE WINDOW, BUT NOT IN THE CHART
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| [2017-04-10 10:10:31] |
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Therefore, go through each of the items in help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart The problem is one of those items. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-13 08:39:50] |
| User145792 - Posts: 22 |
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Hi, i went over all of topic 3, no solution. but pls look at a selection below for the log, thats diplayed after i updated an function and all of the chartsare gone: "NQM7 30 Sec #4 | Color Background Based On Alert Condition | Encountered an out-of-memory condition when calling study function. | 2017-04-13 11:34:15 *" |
| [2017-04-13 08:41:26] |
| User145792 - Posts: 22 |
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and after i tried to save before closed : "Error copying C:\SierraChart\SierraChartTransActMA\Data\avi56.cht to C:\SierraChart\SierraChartTransActMA\Backups\13.avi56.cht. Windows error code 8: Not enough storage is available to process this command. | 2017-04-13 11:40:05 *" |
| [2017-04-13 09:19:31] |
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Both of these errors are very critical and explain the reason for the problem you are having with charts not updating. You need to exit from Sierra Chart and do not start it again until you make more space on your main system storage drive. "Error copying C:\SierraChart\SierraChartTransActMA\Data\avi56.cht to C:\SierraChart\SierraChartTransActMA\Backups\13.avi56.cht. Windows error code 8: Not enough storage is available to process this command. | 2017-04-13 11:40:05 *" "NQM7 30 Sec #4 | Color Background Based On Alert Condition | Encountered an out-of-memory condition when calling study function. | 2017-04-13 11:34:15 *"
In regards to this, refer to:Working With Charts: Out of Memory Condition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-13 09:56:41] |
| User145792 - Posts: 22 |
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USING THE LINK - number of storage is 4000- seems fine , but i realized that the interday storage time unit is set to 1 second. whould it make change to change it, and would it may free some memory?
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| [2017-04-13 10:57:12] |
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We may have misinterpreted the error message and you might not be out of drive space on your system. That message might only refer to system memory. It is fine to keep the Intraday data Storage Time Unit at 1 second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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