Support Board
Date/Time: Mon, 13 Jan 2025 05:16:01 +0000
Version 1540/1541 - OEC intraday historical data missing
View Count: 659
| [2017-04-07 20:13:17] |
| NRGTrader - Posts: 351 |
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I was using version 1540. I had missing data from Thursday evening 17.04.06, 1800 ET until Friday morning 17.04.07, 0800ET. I tried doing a delete, data download on each of the following symbols individually and no data exists. I upgraded to version 1541, same issue. The symbols - ZFM7, 6AM7, 6BM7, 6CM7, 6JM7. Intraday data is updating.
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| [2017-04-07 20:34:57] |
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We apologize for this. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-07 21:05:16] |
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The historical data problem for Gain Capital has been resolved. It was a problem affecting one of our servers and we did not catch on to it when we were working on the issue yesterday. We were examining the historical data on the server with a master connection to Gain Capital. The other server, we did not catch on to the fact that the historical data was actually not up-to-date. We were looking for gaps but did not see any. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Once again we apologize for the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-08 20:10:31] |
| NRGTrader - Posts: 351 |
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OK, thanks
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