Support Board
Date/Time: Mon, 13 Jan 2025 05:53:32 +0000
Missing data
View Count: 649
| [2017-04-07 18:59:49] |
| derek2005 - Posts: 1 |
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I have just connected to my brokers data and there is historical data missing on some of but not all of my intra day charts. Derek Krumwiede 815-644-5309 |
| [2017-04-07 20:33:27] |
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We apologize for this. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-07 21:03:10] |
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The historical data problem for Gain Capital has been resolved. It was a problem affecting one of our servers and we did not catch on to it when we were working on the issue yesterday. We were examining the historical data on the server with a master connection to Gain Capital. The other server, we did not catch on to the fact that the historical data was actually not up-to-date. We were looking for gaps but did not see any. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Once again we apologize for the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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