Support Board
Date/Time: Mon, 13 Jan 2025 05:27:55 +0000
Consistent gaps
View Count: 685
| [2017-04-06 14:56:26] |
| User438810 - Posts: 50 |
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Consistent gaps in most recent chart data in all products. I have dloaded the pre-release. When I refresh, delete and dload all data, and restart... the most recent bar sometimes shows up and sometimes it doesn't. For example I'm having trouble getting the 9am bar in 6E and 6A, but not 6B, NQ, ZN etc. Is there something I can do?
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| [2017-04-06 17:22:20] |
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We see you are using Gain Capital. Apparently there has been a problem with that data feed today. We will make sure the historical data is not missing any data. Just give us about 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-07 15:55:01] |
| User438810 - Posts: 50 |
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It's still not fully functional. I've tried the same steps again and even the ES contract is showing gaps on today's data. I already dloaded the pre-release just now as well.
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| [2017-04-07 17:57:18] |
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The server is not missing any data. We want you to follow through the step-by-step instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart If there still is a problem, once the download is complete provide an image of the chart following these instructions showing the missing data: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-07 17:58:08
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