Support Board
Date/Time: Mon, 13 Jan 2025 05:19:38 +0000
Download of historical data for stocks slow and error-prown
View Count: 701
| [2017-04-05 07:34:03] |
| User889191 - Posts: 61 |
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When I download several symbols via a watchlist that is attached to a chart it takes very long and about every 5 request on average fails with an error message(log attached). This is the case too when flipping through charts in Quote Board. You stated the following message on your web page: "This service is fast and reliable." Currently I am not anymore convinced about this statement. Please check. |
Private File |
| [2017-04-05 08:22:45] |
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We have looked at the Message Log and it is clear the problem is because you are running a firewall program causing the trouble. Understand the problem is on your side but we found a workaround for this. Refer to: Notice: Security Software like AVast and Sierra Chart Web/HTTP Requests Also the comment about the service being fast and reliable involves our own servers. These particular requests are actually going to a different server. These are HTTP requests going to the Barchart server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-05 08:54:03] |
| User889191 - Posts: 61 |
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Thanks for immediate reply. Updated to latest version and everything works fine. Well done !
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