Support Board
Date/Time: Mon, 13 Jan 2025 05:31:28 +0000
Symbol is Unknown
View Count: 1343
| [2017-04-04 11:03:18] |
| trumpy - Posts: 37 |
|
Hi - For several CME Currency contracts - 6E, 6S etc I am getting "symbol unknown" when I first open Sierra and then not getting live data. I am using the SC Data Service and have the; CME, Globex only (For users without a trading account) Market Depth Included: Yes Symbols: GBLX Do I need to change packages to get the CME currencies live data or is something else going on? Thanks |
| [2017-04-04 16:51:01] |
| trumpy - Posts: 37 |
|
In case this is relevant yesterday I changed the Global Symbol settings timezone to Central (Chicago) from Eastern (NY). This was under Global Settings--> Global Symbol Settings. I did this for all the currency contracts as well as the NQ and ES. The NQ and ES are working just fine I am getting realtime data with those contracts which I also changed the timezone for. Thanks |
| [2017-04-04 16:53:44] |
| |
|
You need to pay the higher priced CME exchange fee. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SupportedExchanges This is what you need: CME, For professionals and users without a trading account: Price 94.5 USD/month. Symbols: CME, GBLX We are going to verify that the currency contracts are not included in: CME, Globex only (For users without a trading account): Price 42 USD/month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-04 17:18:05] |
| |
|
We have verified with the exchange fee that you are paying the following are included These are the only currencies included within the Globex package @ $40.
j7 E-Mini Japanese Yen e7 E-Mini Euro FX mb E-Micro GBP/USD mf E-Micro EUR/USD mg E-Micro AUD/USD wk E-Micro CAD/USD wm E-Micro JPY/USD wn E-Micro CHF/USD h6 E-Micro USD/CNH h4 E-Micro INR/USD 6E is part of the full CME package @ $90. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-04 17:33:35] |
| trumpy - Posts: 37 |
|
ok got it thanks I'll make the change to the full package.
|
To post a message in this thread, you need to log in with your Sierra Chart account: