Support Board
Date/Time: Mon, 13 Jan 2025 02:39:56 +0000
Can't connect after Current Version Update
View Count: 704
| [2017-04-03 16:25:14] |
| User68474 - Posts: 201 |
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Can't connect to Rithmic Data/Trading Service after updating to "Current Version". No Problem with SC, but no DTC-Bridge icon on toolbar. Firewall customized to "Allow" both SC and DTC Bridge. Will send Log Copy via "Send for Analysis" right now. |
| [2017-04-03 16:46:51] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-03 16:51:34] |
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This is the relevant error message: Error running C:\SierraChart\Rim\DTCBridge.exe. Windows error code 2: The system cannot find the file specified. | 2017-04-03 12:11:08 *
Not sure why that file does not exist. What we want you to do is install Sierra Chart again by selecting Help >> Download Prerelease. Here are instructions: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-03 17:38:50] |
| User68474 - Posts: 201 |
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Downloading "Prerelease" worked for one instance on one computer and reconnected along with DTC-Bridge.exe. On second computer/instance, after downloading "Prerelease", upon relaunch, Norton Security popped up a red-X alert that its "Sonar" had quarantined DTC-Bridge.exe as suspicious and possibly dangerous. I chose to "restore" it and am now connected. Interestingly, both computers run same Norton Suite. Thank you. |
| [2017-04-03 18:02:46] |
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OK this explains why this problem occurred to begin with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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