Support Board
Date/Time: Mon, 13 Jan 2025 02:38:02 +0000
strange live DOM CQG
View Count: 1075
| [2017-03-31 06:50:46] |
| EuropeanTrader - Posts: 290 |
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Hi, I have this strange DOM appearance ...even after clicking Reset. Is that normal? Please see sizes displayed. Thank you |
| [2017-03-31 17:11:50] |
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The only thing we can advise is to reconnect to the data feed through the commands on the File menu: File Menu: Procedure to Reconnect to the Data and Trade Servers The market depth data from CQG is properly processed. Consider using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-31 23:48:59] |
| AndyL - Posts: 119 |
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The EuroFX contract trades in half-ticks (changed over a year ago). The DOM is in full-ticks. Thats why quantities seem to be between lines. I guess adjusting the symbol-settings or chart-settings of the DOM accordingly should fix this.
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| [2017-04-02 02:55:36] |
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We think what they are pointing out is apparent missing levels.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-03 09:03:17] |
| EuropeanTrader - Posts: 290 |
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AndyL - thanks for the idea. However if I still change settings to 5th decimal on the DOM and set tick size to 0.00005 it still shows strange. Please see attached.
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 sc_error.png / V - Attached On 2017-04-03 09:02:44 UTC - Size: 90.43 KB - 244 views |
| [2017-04-03 09:06:26] |
| EuropeanTrader - Posts: 290 |
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SC team, I am still having problems even after reconnecting as advised. This is a new problem from today: http://www.sierrachart.com/image.php?Image=149121033014.png This chart is set to 1min but if you just look at time scale below, it doesn't make sense, not every minute is recorded. Thank you |
| F.US.USAM17 1 Min #7 2017-04-03 11_05_51.187.png / V - Attached On 2017-04-03 09:05:52 UTC - Size: 25.14 KB - 229 views |
| [2017-04-03 17:31:01] |
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Follow the instructions here to re-download the data for the last day and see if the missing data appears: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart After re-downloading the data, what you see definitely should then be correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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