Support Board
Date/Time: Mon, 13 Jan 2025 05:54:31 +0000
My DOMs are bugging out
View Count: 741
| [2017-03-27 14:16:34] |
| Dmac - Posts: 25 |
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DOMs acting weird, the center scrolling down of the screen. Attached is a brief vid and image of my scroll settings.
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 IMG_0597.MOV - Attached On 2017-03-27 14:15:40 UTC - Size: 16.88 MB - 278 views  IMG_0598.JPG / V - Attached On 2017-03-27 14:15:46 UTC - Size: 100.46 KB - 265 views Attachment Deleted. |
| [2017-03-27 16:37:56] |
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Select Chart >> Reset Scales. Let us know if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-04 12:42:26] |
| Dmac - Posts: 25 |
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An Update: when currrent price on the DOM is scrolling off the screen, Select Chart >> Reset Scales does not correct that action. Only when the DOM ceases to scroll, then Chart >> Reset Scales brings current price back into view and to the center of the DOM.... Until the DOM begins to scroll away again. Which is happening repeatedly now with my DOM for /GCM7.
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| [2017-04-04 16:48:31] |
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Follow the instructions here to open the Scale Settings window: http://www.sierrachart.com/index.php?page=doc/Scaling.html#ScaleWindowMainPriceGraph Set the Constant Range Scale Mode to "Manual Mode". We will work on the issue today. There might be a problem with the way this is implemented on the Trade DOM. We need to verify that only the last trade price is being used and as soon as Reset Scales is selected, this should immediately cease all movement. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-04 16:49:36
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| [2017-04-05 07:49:55] |
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We have this problem now resolved. Update to the latest prerelease following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-05 13:26:56] |
| Dmac - Posts: 25 |
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Installing now. Appreciate your attention to this.
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