Support Board
Date/Time: Sun, 12 Jan 2025 23:33:04 +0000
Protocol Mismatch Downloading NQ-201706-GLOBEX Intraday Data
View Count: 894
| [2017-03-24 12:05:34] |
| Rusty - Posts: 39 |
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From Tuesday, 3/21 onward, attempts to download the previous day's tick data for NQ-201706-GLOBEX have failed with the error message "DTC - Server protocol version: 52. Client protocol version: 7. There is a protocol mismatch! Error downloading historical intraday data for NQ-201706-GLOBEX. Historical data login error". The last day NQM17 intraday data was downloaded from the DTC server was early Monday, 3/20. This error is strange because ES-201706-GLOBEX intraday data downloads without complaint. (Using SC version 1293 with your permission.)
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| [2017-03-24 17:15:28] |
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This error will occur with older Sierra Chart versions. You really should update. We will think about this, but we would rather not make changes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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