Support Board
Date/Time: Sun, 12 Jan 2025 23:45:42 +0000
Login issues with TopStep credentials
View Count: 1835
| [2017-03-22 13:17:34] |
| User299392 - Posts: 216 |
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While I have this one login for my cash account. I have just subscribed to TopStep and cannot log in to Sierra application using their credentials. My account name with TopStep is - username: makeadifference password: ********** account name: Mar22CCmakeadifference Please help. I am using a separate installation of Sierra (not just a separate instance) to use Topstep account. Date Time Of Last Edit: 2017-03-22 16:03:10
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| [2017-03-22 16:04:07] |
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1. You will need to contact Top Step Trader, and have them reset your Password. 2. To connect to Top Step Trader, you will need a direct Sierra Chart account. When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support |
| [2017-03-22 19:13:57] |
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To be clear, when using Top Step Trader, you will be connecting Sierra Chart to either Rithmic or CTS . Here are the setup instructions for both: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-23 13:09:32] |
| User299392 - Posts: 216 |
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Can I not use my Sierra account that I have with AMP for TopStep? Also TopStep made me change my market data connection from CTS to PTP. Does that work well either of the 2 options you mentioned above? |
| [2017-03-23 17:18:09] |
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Can I not use my Sierra account that I have with AMP for TopStep? You cannot because you can only connect to AMP with that account. At least that should be the case. Does that work well either of the 2 options you mentioned above?
Yes. And our understanding is Top Step Trader primarily uses Rithmic now. So you will need to follow these instructions:http://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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