Support Board
Date/Time: Sun, 12 Jan 2025 23:48:10 +0000
Connection issue
View Count: 631
| [2017-03-21 16:03:53] |
| User357295 - Posts: 76 |
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Hi, I'm having coonection issue to OEC/gain capital data server with my demo. Gain is saying that there is no problem on their side. Can you help me out please . The light is yellow and is trying in vain to reconnect. Thks |
| [2017-03-21 16:29:58] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2017-03-21 16:37:36] |
| User357295 - Posts: 76 |
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Reading Internal Order ID file. | 2017-03-21 15:57:31 Reading Trade Orders file. | 2017-03-21 15:57:31 Reading Trade Positions file. | 2017-03-21 15:57:31 Software version: 1522 | 2017-03-21 15:57:31 Uses New Spreadsheets | 2017-03-21 15:57:31 Usage end date: 2017-03-25 | 2017-03-21 15:57:31 Enabled for: Advanced Features. | 2017-03-21 15:57:31 Enabled for: Advanced Features 2. | 2017-03-21 15:57:31 Enabled for: Sierra Chart Historical Data Service. | 2017-03-21 15:57:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-21 15:57:31 Current selected Data/Trading service: GAIN Capital/OEC | 2017-03-21 15:57:31 Chart Update Interval: 500 | 2017-03-21 15:57:31 Time Zone: +00:00:00 (UTC+00) | 2017-03-21 15:57:31 2017-03-21 16:57:33 Local computer time | 2017-03-21 15:57:31 2017-03-21 15:57:33 Local computer time in UTC | 2017-03-21 15:57:31 2017-03-21 15:57:33 Local computer time in SC Time Zone | 2017-03-21 15:57:31 2017-03-21 15:57:33 Server time in UTC | 2017-03-21 15:57:31 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-03-21 15:57:31 Program path: C:\SierraChart\ | 2017-03-21 15:57:31 Data Files path: C:\SierraChart\Data\ | 2017-03-21 15:57:31 OS Version Number: 6.2 | 2017-03-21 15:57:31 Locale Setting: C | 2017-03-21 15:57:31 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2017-03-21 16:34:34 GAIN Capital FIX Trading socket (157) | Creating socket. | 2017-03-21 16:34:34 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-21 16:34:34 GAIN Capital FIX Trading | Connected to trading server. | 2017-03-21 16:34:34 GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2017-03-21 16:34:34 GAIN Capital FIX Trading: Received a Logout message. Text = User account is expired | 2017-03-21 16:34:34 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2017-03-21 16:34:34 GAIN Capital FAST Data socket (158) | Creating socket. | 2017-03-21 16:34:34 GAIN Capital FIX Trading socket (157) | Initiating close of socket by core. | 2017-03-21 16:34:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-21 16:34:34 GAIN Capital FIX Trading socket (157) | Write in progress. Shutdown being delayed. | 2017-03-21 16:34:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-21 16:34:34 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-21 16:34:34 GAIN Capital FAST Data socket (158) | Initiating close of socket by core. | 2017-03-21 16:34:34 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2017-03-21 16:34:34 GAIN Capital FAST Data socket (158) | Closed. | 2017-03-21 16:34:34 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-03-21 16:34:34 GAIN Capital/OEC | Disconnected. | 2017-03-21 16:34:34 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-21 16:34:34 GAIN Capital FIX Trading socket (157) | Socket gracefully closed by remote side. | 2017-03-21 16:34:35 GAIN Capital FIX Trading socket (157) | Write has completed. Shutdown being performed. | 2017-03-21 16:34:35 GAIN Capital FIX Trading socket (157) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-21 16:34:35 GAIN Capital FIX Trading socket (157) | Closed. | 2017-03-21 16:34:35 Date Time Of Last Edit: 2017-03-21 17:10:26
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| [2017-03-21 17:10:50] |
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These are the relevant messages: GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2017-03-21 16:34:34 GAIN Capital FIX Trading: Received a Logout message. Text = User account is expired | 2017-03-21 16:34:34 Contact Gain Capital about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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