Support Board
Date/Time: Sun, 12 Jan 2025 23:39:06 +0000
real time data
View Count: 729
| [2017-03-19 22:50:42] |
| User103949 - Posts: 78 |
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Hi, For some reason, I am only seeing delayed data. Can you help? Thanks, |
| [2017-03-19 23:10:29] |
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Tell us only one and only one symbol that is delayed. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-19 23:10:47
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| [2017-03-20 00:07:36] |
| User103949 - Posts: 78 |
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ES-201706-GLOBEX (I am using interactive brokers as account) Reading Internal Order ID file. | 2017-03-19 19:06:25 Reading Trade Orders file. | 2017-03-19 19:06:25 Reading Trade Positions file. | 2017-03-19 19:06:25 Software version: 1510 | 2017-03-19 19:06:25 Uses New Spreadsheets | 2017-03-19 19:06:25 Usage end date: 2017-04-03 | 2017-03-19 19:06:25 Enabled for: Advanced Features. | 2017-03-19 19:06:25 Enabled for: Sierra Chart Historical Data Service. | 2017-03-19 19:06:25 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-03-19 19:06:25 Enabled for: INDEXES_DATA_BARCHART | 2017-03-19 19:06:25 Enabled for: CME (Trading Account Required) | 2017-03-19 19:06:25 Enabled for: CBOT (Trading Account Required) | 2017-03-19 19:06:25 Enabled for: COMEX (Trading Account Required) | 2017-03-19 19:06:25 Enabled for: NYMEX (Trading Account Required) | 2017-03-19 19:06:25 Received 1 data feed usernames. | 2017-03-19 19:06:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-19 19:06:25 Current selected Data/Trading service: Interactive Brokers | 2017-03-19 19:06:25 Chart Update Interval: 20 | 2017-03-19 19:06:25 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-19 19:06:25 2017-03-19 19:06:29 Local computer time | 2017-03-19 19:06:25 2017-03-20 00:06:29 Local computer time in UTC | 2017-03-19 19:06:25 2017-03-19 19:06:29 Local computer time in SC Time Zone | 2017-03-19 19:06:25 2017-03-20 00:06:28 Server time in UTC | 2017-03-19 19:06:25 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-19 19:06:25 Program path: C:\SierraChart\ | 2017-03-19 19:06:25 Data Files path: C:\SierraChart\Data\ | 2017-03-19 19:06:25 OS Version Number: 6.2 | 2017-03-19 19:06:25 Locale Setting: C | 2017-03-19 19:06:25 Checking for new symbol settings for ib | 2017-03-19 19:06:25 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-03-19 19:06:25 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-03-19 19:06:25 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-03-19 19:06:25 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-03-19 19:06:25 Symbol settings are up-to-date for ib | 2017-03-19 19:06:30 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-03-19 19:06:34 Socket (4) | Connected. | 2017-03-19 19:06:34 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-03-19 19:06:34 Interactive Brokers | TWS server version: 76 | 2017-03-19 19:06:34 Interactive Brokers | Connected. Waiting for account information. | 2017-03-19 19:06:34 IB Account information received. | 2017-03-19 19:06:34 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-19 19:06:34 Interactive Brokers | Connected to Demo or Simulated account. | 2017-03-19 19:06:34 Interactive Brokers | Not previously connected to Live account. | 2017-03-19 19:06:34 Interactive Brokers | Connected to data and trading server. | 2017-03-19 19:06:34 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2017-03-19 19:06:34 Next valid order ID: 1 | 2017-03-19 19:06:34 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-03-19 19:06:34 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. | 2017-03-19 19:06:34 Next valid order ID: 1 | 2017-03-19 19:06:34 IB Account information received. | 2017-03-19 19:06:34 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-19 19:06:34 Interactive Brokers | Connected to Demo or Simulated account. | 2017-03-19 19:06:34 Interactive Brokers | Not previously connected to Live account. | 2017-03-19 19:06:34 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-03-19 19:06:35 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-03-19 19:06:35 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-03-19 19:06:35 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-03-19 19:06:35 ES-201706-GLOBEX 1 Min #1 | Reloading chart. | 2017-03-19 19:06:37 Interactive Brokers | Starting real-time market data updates for: ES-201706-GLOBEX. ID: 1 | 2017-03-19 19:06:37 Interactive Brokers | Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201706, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: | 2017-03-19 19:06:37 Interactive Brokers | Requesting security definition data for: ES-201706-GLOBEX. ID: 1 | 2017-03-19 19:06:37 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-201706-GLOBEX | 2017-03-19 19:06:37 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. | 2017-03-19 19:06:37 Delaying start of download for ES-201706-GLOBEX | 2017-03-19 19:06:37 Message from IB: Requested market data is not subscribed.Error&GLOBEX/FUT/Top&GLOBEX/FUT/Top. IB Error Code: 354. Request ID: 1. Symbol: ES-201706-GLOBEX. | 2017-03-19 19:06:37 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: DU22* | 2017-03-19 19:06:39 Interactive Brokers | Requesting historical order fills for account DU22*. | 2017-03-19 19:06:39 Interactive Brokers | Received Trade Positions download end message for account DU22* | 2017-03-19 19:06:39 HD Request # 2 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: cme | 2017-03-19 19:06:47 HD Request # 2 | Download start date-time: 2017-03-19 18:38:15.000 | 2017-03-19 19:06:47 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-03-19 19:06:47 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2017-03-19 19:06:47 Socket (5) | Connected. | 2017-03-19 19:06:47 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-03-19 19:06:47 HD Request # 2 | Sending historical data logon request message. | 2017-03-19 19:06:47 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-03-19 18:38:15. Record interval: 0. Symbol: ESM17 | 2017-03-19 19:06:47 HD Request # 2 | Decompressing data. | 2017-03-19 19:06:47 HD Request # 2 | Receiving Intraday data for ES-201706-GLOBEX starting at 2017-03-19 18:38:15 | 2017-03-19 19:06:47 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-03-19 18:38:17 | 2017-03-19 19:06:47 Socket (5) | Shutdown and closed. | 2017-03-19 19:06:47 The network socket for historical data has been closed. | 2017-03-19 19:06:47 HD Request # 2 | Received 413 records from 2017-03-19 18:38:15 to 2017-03-19 18:56:40 (18.4 minutes) and wrote 411 records for ES-201706-GLOBEX | 2017-03-19 19:06:47 HD Request # 2 | Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 1 | 2017-03-19 19:06:47 Removed historical data download ID 1 | 2017-03-19 19:06:47 Real-time Intraday chart data file updates started for ES-201706-GLOBEX | 2017-03-19 19:06:47 Intraday chart data file opened for ES-201706-GLOBEX | 2017-03-19 19:06:47 Interactive Brokers | Using primary service for historical data for ES-201706-GLOBEX | 2017-03-19 19:06:47 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. | 2017-03-19 19:06:47 Delaying start of download for ES-201706-GLOBEX | 2017-03-19 19:06:47 HD Request # 3 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: ib | 2017-03-19 19:06:57 HD Request # 3 | Download start date-time: 2017-03-19 18:56:40.000 | 2017-03-19 19:06:57 HD Request # 3 | Requesting a total of 0 days and 5417 seconds. | 2017-03-19 19:06:57 HD Request # 3 | IB Backfill - Seconds requested: 5417. Seconds Remaining: 0. | 2017-03-19 19:06:57 HD Request # 3 | Requesting 5417 Seconds of data at 30 secs with ending date-time at 2017-03-19 20:16:57 for ES-201706-GLOBEX | 2017-03-19 19:06:57 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-03-19 19:06:58 HD Request # 3 | Message from IB: Historical Market Data Service error message:No market data permissions for GLOBEX FUT. IB Error Code: 162. Request ID: 2. | 2017-03-19 19:06:58 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201706-GLOBEX | 2017-03-19 19:06:58 HD Request # 3 | Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 2 | 2017-03-19 19:06:58 Removed historical data download ID 2 | 2017-03-19 19:06:58 Real-time Intraday chart data file updates started for ES-201706-GLOBEX | 2017-03-19 19:06:58 Intraday chart data file opened for ES-201706-GLOBEX | 2017-03-19 19:06:58 |
| [2017-03-20 00:09:23] |
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This is the reason for the issue: NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2017-03-19 19:06:34 You need to connect to your Live Interactive Brokers account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-20 00:50:56] |
| User103949 - Posts: 78 |
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i connected to my paper account and it used to work well.
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| [2017-03-20 06:53:34] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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