Support Board
Date/Time: Sun, 12 Jan 2025 19:10:56 +0000
Charts stopped updating
View Count: 577
| [2017-03-15 14:42:17] |
| User103861 - Posts: 42 |
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Suddenly about 30 minutes ago all of my CL charts have stopped updating (SCData, IB Connection). My ES and other charts are updating real time without issue, CL charts still show the DOM graph but all data just pauses starting 30 minutes ago. I have re-downloaded the data, closed SC & re-opened but this didn't resolve the issue.
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| [2017-03-15 14:46:43] |
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We are checking
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 15:05:50] |
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The NYMEX data is now working again. We are looking into what the cause was. We will fill in the missing data as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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