Support Board
Date/Time: Sun, 12 Jan 2025 19:09:30 +0000
Computer/server time discrepancy
View Count: 1152
| [2017-03-14 02:11:49] |
| User91630 - Posts: 25 |
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My clock is way off from the server, and the normal solution on help topic 38 did not solve it. So here is my message log. Reading Internal Order ID file. | 2017-03-14 01:02:57 Reading Trade Orders file. | 2017-03-14 01:02:57 Reading Trade Positions file. | 2017-03-14 01:02:57 Software version: 1522 | 2017-03-14 01:02:57 Uses New Spreadsheets | 2017-03-14 01:02:57 Usage end date: 2017-04-10 | 2017-03-14 01:02:57 Enabled for: Advanced Features. | 2017-03-14 01:02:57 Enabled for: Advanced Features 2. | 2017-03-14 01:02:57 Enabled for: Sierra Chart Historical Data Service. | 2017-03-14 01:02:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-14 01:02:57 Current selected Data/Trading service: GAIN Capital/OEC | 2017-03-14 01:02:57 Chart Update Interval: 500 | 2017-03-14 01:02:57 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-14 01:02:57 2017-03-13 22:03:00 Local computer time | 2017-03-14 01:02:57 2017-03-14 05:03:00 Local computer time in UTC | 2017-03-14 01:02:57 2017-03-14 01:03:00 Local computer time in SC Time Zone | 2017-03-14 01:02:57 2017-03-14 02:03:01 Server time in UTC | 2017-03-14 01:02:57 Local computer UTC time and Server UTC time difference: 10799 seconds. | 2017-03-14 01:02:57 Notice: Your computer's clock is off by 10799 seconds. For help with this, press the 'Send for Analysis' button. | 2017-03-14 01:02:57 Program path: C:\SierraChart\ | 2017-03-14 01:02:57 Data Files path: C:\SierraChart\Data\ | 2017-03-14 01:02:57 OS Version Number: 6.2 | 2017-03-14 01:02:57 Locale Setting: C | 2017-03-14 01:02:57 Checking for new symbol settings for service code oec | 2017-03-14 01:02:57 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-14 01:02:57 Symbol settings are up-to-date for oec | 2017-03-14 01:03:01 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-14 01:03:06 GAIN Capital FIX Trading socket (4) | Creating socket. Using TLS 1.2. | 2017-03-14 01:03:06 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-14 01:03:06 GAIN Capital FIX Trading | Connected to trading server. | 2017-03-14 01:03:06 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-03-14 01:03:06 GAIN Capital FAST Data socket (5) | Creating socket. | 2017-03-14 01:03:06 GAIN Capital FAST Data: Sending the Hello message. | 2017-03-14 01:03:06 GAIN Capital FAST Data: Sending the Logon message. | 2017-03-14 01:03:06 GAIN Capital/OEC | Connected to data and trading server. | 2017-03-14 01:03:06 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-14 01:03:07 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-03-14 01:03:07 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-14 01:03:07 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-14 01:03:07 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-14 01:03:07 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-03-14 01:03:11 HTTP connection to www.sierrachart.com:80 (7) | Creating socket. | 2017-03-14 01:05:03 Received Date-time from server. Delay adjusted UTC Date-time: 2017-03-14 02:05:04.442. Round-trip delay: 00:00:00.141 | 2017-03-14 01:05:03 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-03-14 01:05:03 * Notice: Your computer's clock is off by 10799 seconds. For help with this date-time issue, press the Send for Analysis button. | 2017-03-14 01:05:03 * HTTP connection to www.sierrachart.com:80 (7) | Socket gracefully closed by remote side. | 2017-03-14 01:05:08 HTTP connection to www.sierrachart.com:80 (7) | Received socket Close event | 2017-03-14 01:05:08 HTTP connection to www.sierrachart.com:80 (7) | Initiating close of socket by core. | 2017-03-14 01:05:08 HTTP connection to www.sierrachart.com:80 (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-14 01:05:08 HTTP connection to www.sierrachart.com:80 (7) | Closed. | 2017-03-14 01:05:08 HTTP connection to www.sierrachart.com:80 (8) | Creating socket. | 2017-03-14 01:05:24 Received Date-time from server. Delay adjusted UTC Date-time: 2017-03-14 02:05:25.750. Round-trip delay: 00:00:00.149 | 2017-03-14 01:05:24 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-03-14 01:05:24 * Notice: Your computer's clock is off by 10799 seconds. For help with this date-time issue, press the Send for Analysis button. | 2017-03-14 01:05:24 * HTTP connection to www.sierrachart.com:80 (8) | Socket gracefully closed by remote side. | 2017-03-14 01:05:29 HTTP connection to www.sierrachart.com:80 (8) | Initiating close of socket by core. | 2017-03-14 01:05:29 HTTP connection to www.sierrachart.com:80 (8) | Received socket Close event | 2017-03-14 01:05:29 HTTP connection to www.sierrachart.com:80 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-14 01:05:29 HTTP connection to www.sierrachart.com:80 (8) | Closed. | 2017-03-14 01:05:29 |
| [2017-03-14 03:06:16] |
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Your computers Time Zone is not correct. It is off by three hours. Run an Internet search on how to set the Time Zone on a Windows computer. Help topic 38 explains that you need to set the time zone on the computer correctly. It has all of the relevant information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-14 03:07:11
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| [2017-03-15 14:24:27] |
| User91630 - Posts: 25 |
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Thank you, I reset my computer recently, and even though the time zone was wrong, the time on my computer display was correct. Once I adjusted the time zone, and then synced with the internet, the problem was solved. Thanks for the help.
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| [2017-03-15 15:12:32] |
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OK good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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