Support Board
Date/Time: Sun, 12 Jan 2025 18:49:50 +0000
Gain Capital connection issue
View Count: 621
| [2017-03-09 21:11:18] |
| narcese - Posts: 58 |
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I have followed instructions and cannot log into this demo account. Need help http://www.sierrachart.com/image.php?Image=1489093789390.png |
| [2017-03-09 21:33:14] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-09 21:46:58] |
| narcese - Posts: 58 |
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Reading Internal Order ID file. | 2017-03-09 16:45:04 Reading Trade Orders file. | 2017-03-09 16:45:04 Reading Trade Positions file. | 2017-03-09 16:45:04 Software version: 1527 | 2017-03-09 16:45:04 Uses New Spreadsheets | 2017-03-09 16:45:04 Usage end date: 2017-05-19 | 2017-03-09 16:45:04 Enabled for: Advanced Features. | 2017-03-09 16:45:04 Enabled for: Sierra Chart Historical Data Service. | 2017-03-09 16:45:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-09 16:45:04 Current selected Data/Trading service: GAIN Capital/OEC | 2017-03-09 16:45:04 Chart Update Interval: 500 | 2017-03-09 16:45:04 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-09 16:45:04 2017-03-09 16:45:07 Local computer time | 2017-03-09 16:45:04 2017-03-09 21:45:07 Local computer time in UTC | 2017-03-09 16:45:04 2017-03-09 16:45:07 Local computer time in SC Time Zone | 2017-03-09 16:45:04 2017-03-09 21:45:06 Server time in UTC | 2017-03-09 16:45:04 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-03-09 16:45:04 Program path: C:\SierraChart2\ | 2017-03-09 16:45:04 Data Files path: C:\SierraChart2\Data\ | 2017-03-09 16:45:04 OS Version Number: 6.1 | 2017-03-09 16:45:04 Locale Setting: C | 2017-03-09 16:45:04 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:14 GAIN Capital FIX Trading socket (23) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:14 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:15 GAIN Capital FIX Trading socket (23) | Socket gracefully closed by remote side. | 2017-03-09 16:46:15 GAIN Capital FIX Trading socket (23) | Received socket Close event | 2017-03-09 16:46:15 GAIN Capital FIX Trading socket (23) | Initiating close of socket by core. | 2017-03-09 16:46:15 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:15 GAIN Capital FIX Trading socket (23) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:15 GAIN Capital FIX Trading socket (23) | Closed. | 2017-03-09 16:46:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:15 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:15 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:15 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:15 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:18 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Socket gracefully closed by remote side. | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Received socket Close event | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Initiating close of socket by core. | 2017-03-09 16:46:18 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:18 GAIN Capital FIX Trading socket (24) | Closed. | 2017-03-09 16:46:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:18 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:18 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:18 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:18 HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-03-09 16:46:21 HTTP connection to ds01.ddfplus.com:80 (4) | Received socket Close event | 2017-03-09 16:46:21 HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-03-09 16:46:21 HTTP connection to ds01.ddfplus.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:21 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-03-09 16:46:21 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:21 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Socket gracefully closed by remote side. | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Received socket Close event | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Initiating close of socket by core. | 2017-03-09 16:46:21 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:21 GAIN Capital FIX Trading socket (25) | Closed. | 2017-03-09 16:46:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:21 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:21 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:21 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:24 GAIN Capital FIX Trading socket (26) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:24 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:25 GAIN Capital FIX Trading socket (26) | Socket gracefully closed by remote side. | 2017-03-09 16:46:25 GAIN Capital FIX Trading socket (26) | Initiating close of socket by core. | 2017-03-09 16:46:25 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:25 GAIN Capital FIX Trading socket (26) | Received socket Close event | 2017-03-09 16:46:25 GAIN Capital FIX Trading socket (26) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:25 GAIN Capital FIX Trading socket (26) | Closed. | 2017-03-09 16:46:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:25 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:25 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:25 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:28 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Socket gracefully closed by remote side. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Received socket Close event | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Initiating close of socket by core. | 2017-03-09 16:46:28 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Closed. | 2017-03-09 16:46:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:28 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:28 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:28 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-03-09 16:46:31 GAIN Capital FIX Trading socket (28) | Creating socket. Using TLS 1.2. | 2017-03-09 16:46:31 GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:31 GAIN Capital FIX Trading socket (28) | Socket gracefully closed by remote side. | 2017-03-09 16:46:32 GAIN Capital FIX Trading socket (28) | Received socket Close event | 2017-03-09 16:46:32 GAIN Capital FIX Trading socket (28) | Initiating close of socket by core. | 2017-03-09 16:46:32 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-03-09 16:46:32 GAIN Capital FIX Trading socket (28) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 16:46:32 GAIN Capital FIX Trading socket (28) | Closed. | 2017-03-09 16:46:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-03-09 16:46:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-03-09 16:46:32 GAIN Capital/OEC | Disconnected from the trading server. | 2017-03-09 16:46:32 GAIN Capital/OEC | Disconnected. | 2017-03-09 16:46:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-03-09 16:46:32 Date Time Of Last Edit: 2017-03-09 22:09:11
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| [2017-03-09 22:08:31] |
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These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2017-03-09 16:46:28 GAIN Capital FIX Trading socket (27) | Socket gracefully closed by remote side. | 2017-03-09 16:46:28 Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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