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Date/Time: Sun, 12 Jan 2025 18:57:20 +0000



problem with loading data

View Count: 596

[2017-03-09 17:38:32]
User273302 - Posts: 7
Hello from Prague,
since yesterday evening after the Internet connection was interrupted for a short time, do not load into my version of SC correct data from stock exchanges. Thank you for your help! Iris

I´m sending a copy of the Message Log:

Reading Internal Order ID file. | 2017-03-09 11:34:22
Reading Trade Orders file. | 2017-03-09 11:34:22
Reading Trade Positions file. | 2017-03-09 11:34:22
Software version: 1527 | 2017-03-09 11:34:22
Uses New Spreadsheets | 2017-03-09 11:34:22
Usage end date: 2017-05-27 | 2017-03-09 11:34:22
Enabled for: Advanced Features. | 2017-03-09 11:34:22
Enabled for: Advanced Features 2. | 2017-03-09 11:34:22
Enabled for: Sierra Chart Historical Data Service. | 2017-03-09 11:34:22
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-03-09 11:34:22
Enabled for: INDEXES_DATA_BARCHART | 2017-03-09 11:34:22
Enabled for: CME (Trading Account Required) | 2017-03-09 11:34:22
Enabled for: CBOT (Trading Account Required) | 2017-03-09 11:34:22
Enabled for: COMEX (Trading Account Required) | 2017-03-09 11:34:22
Enabled for: NYMEX (Trading Account Required) | 2017-03-09 11:34:22
Received 2 data feed usernames. | 2017-03-09 11:34:22
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-09 11:34:22
Current selected Data/Trading service: Interactive Brokers | 2017-03-09 11:34:22
Chart Update Interval: 500 | 2017-03-09 11:34:22
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-09 11:34:22
2017-03-09 18:34:25 Local computer time | 2017-03-09 11:34:22
2017-03-09 17:34:25 Local computer time in UTC | 2017-03-09 11:34:22
2017-03-09 11:34:25 Local computer time in SC Time Zone | 2017-03-09 11:34:22
2017-03-09 17:34:28 Server time in UTC | 2017-03-09 11:34:22
Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-03-09 11:34:22
Program path: C:\SierraChart\ | 2017-03-09 11:34:22
Data Files path: C:\SierraChart\Data\ | 2017-03-09 11:34:22
OS Version Number: 6.1 | 2017-03-09 11:34:22
Locale Setting: C | 2017-03-09 11:34:22

Created the DTC Protocol server. | 2017-03-09 11:34:22
DTC Protocol Server listening on port 11099. | 2017-03-09 11:34:22
Created the DTC Protocol historical data server. | 2017-03-09 11:34:22
HD Server Manager | Listening on port 11098 | 2017-03-09 11:34:22
Checking for new symbol settings for service code ib | 2017-03-09 11:34:22
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-09 11:34:22
Symbol settings are up-to-date for ib | 2017-03-09 11:34:22
Files to Open on Start up | Opening file: Pracovní plocha7.cht | 2017-03-09 11:34:28
TICK-NYSE 2 Min #2 | Reloading chart. | 2017-03-09 11:34:28
YM-201706-ECBOT 2 Min #6 | Reloading chart. | 2017-03-09 11:34:28
ES-201706-GLOBEX 2 Min #3 | Reloading chart. | 2017-03-09 11:34:28
NQ-201706-GLOBEX 2 Min #1 | Reloading chart. | 2017-03-09 11:34:28
NQ-201706-GLOBEX 1 Sec #4 | Reloading chart. | 2017-03-09 11:34:28
NQ-201706-GLOBEX 2 Min #5 | Reloading chart. | 2017-03-09 11:34:28
NQ-201706-GLOBEX 2 Min #7 | Reloading chart. | 2017-03-09 11:34:28
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-03-09 11:34:29
HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-03-09 11:34:29
HD Request # 2 | Download start date-time: 2017-03-09 11:34:10.000 | 2017-03-09 11:34:29
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-03-09 11:34:29
Socket (4) | Creating socket. | 2017-03-09 11:34:29
Mapping ES-201706-GLOBEX to ESM17. Service code: cme | 2017-03-09 11:34:30
Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. | 2017-03-09 11:34:30
Mapping YM-201706-ECBOT to YMM17. Service code: cbot | 2017-03-09 11:34:30
Intraday data recording state for symbol YM-201706-ECBOT is set to download 'Pending'. | 2017-03-09 11:34:30
Mapping NQ-201706-GLOBEX to NQM17. Service code: cme | 2017-03-09 11:34:30
Intraday data recording state for symbol NQ-201706-GLOBEX is set to download 'Pending'. | 2017-03-09 11:34:30
HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:30
HD Request # 2 | Sending historical data logon request message. | 2017-03-09 11:34:30
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-03-09 11:34:10. Record interval: 0. Symbol: TICK-NYSE | 2017-03-09 11:34:30
HD Request # 2 | Decompressing data. | 2017-03-09 11:34:30
HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2017-03-09 11:34:10 | 2017-03-09 11:34:30
HD Request # 2 | Timestamp of first Intraday data file record written: 2017-03-09 11:34:11 | 2017-03-09 11:34:30
Socket (4) | Initiating close of socket by core. | 2017-03-09 11:34:30
HD Request # 2 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-03-09 11:34:30
Socket (4) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:30
The network socket for historical data has been closed. | 2017-03-09 11:34:30
HD Request # 2 | Received 24 records from 2017-03-09 11:34:10 to 2017-03-09 11:34:33 (23.0 seconds) and wrote 23 records for TICK-NYSE | 2017-03-09 11:34:30
HD Request # 2 | Intraday download COMPLETE for TICK-NYSE. Completion time: 1s. Unique request ID: 1 | 2017-03-09 11:34:30
Removed historical data download ID 1 | 2017-03-09 11:34:30

HD Request # 3 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: cme | 2017-03-09 11:34:30
HD Request # 3 | Download start date-time: 2017-03-09 11:33:36.000 | 2017-03-09 11:34:30
HD Request # 3 | Using server: ds7.sierracharts.com port 10149 | 2017-03-09 11:34:30
Socket (5) | Creating socket. | 2017-03-09 11:34:30
Socket (4) | Socket gracefully closed by remote side. | 2017-03-09 11:34:31
Socket (4) | Closed. | 2017-03-09 11:34:31

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-03-09 11:34:31
Socket (6) | Creating socket. | 2017-03-09 11:34:31
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-03-09 11:34:31
Interactive Brokers | TWS server version: 76 | 2017-03-09 11:34:31
Interactive Brokers | Connected. Waiting for account information. | 2017-03-09 11:34:31
IB Account information received. | 2017-03-09 11:34:31
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-09 11:34:31
Interactive Brokers | Connected to Live account. | 2017-03-09 11:34:31
Interactive Brokers | Year-Month last connected to Live account: 2017-03 | 2017-03-09 11:34:31
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-09 11:34:31
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-03-09 11:34:31
Interactive Brokers | Connected to data and trading server. | 2017-03-09 11:34:31
Next valid order ID: 347 | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2017-03-09 11:34:31
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-03-09 11:34:31
Next valid order ID: 347 | 2017-03-09 11:34:31
IB Account information received. | 2017-03-09 11:34:31
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-09 11:34:31
Interactive Brokers | Connected to Live account. | 2017-03-09 11:34:31
Interactive Brokers | Year-Month last connected to Live account: 2017-03 | 2017-03-09 11:34:31
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-09 11:34:31
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-09 11:34:31
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-09 11:34:31
Mapping NQ-201706-GLOBEX to NQM17. Service code: cme | 2017-03-09 11:34:31
SC Data - All Services | Starting real-time market data updates for: NQM17. ID: 1 | 2017-03-09 11:34:31
SC Data - All Services | Using username 0 | 2017-03-09 11:34:31
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-03-09 11:34:31
DTC Client (7) | Creating socket. | 2017-03-09 11:34:31
SC Data - All Services | Requesting security definition data for: NQM17. ID: 1 | 2017-03-09 11:34:31
Intraday data recording state for symbol NQ-201706-GLOBEX is set to download 'Pending'. | 2017-03-09 11:34:31
Historical Intraday data request for NQ-201706-GLOBEX is discarded because a matching download is already pending and the new one is not for earlier data. | 2017-03-09 11:34:31
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:31
HD Request # 3 | Sending historical data logon request message. | 2017-03-09 11:34:31
SC Data - All Services | Connected to server. | 2017-03-09 11:34:31
SC Data - All Services | Starting socket receive thread. | 2017-03-09 11:34:31
SC Data - All Services | Sending Encoding Request to server | 2017-03-09 11:34:31
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-03-09 11:33:36. Record interval: 0. Symbol: ESM17 | 2017-03-09 11:34:31
SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:31
SC Data - All Services | Sending logon request message. | 2017-03-09 11:34:31
HD Request # 3 | Decompressing data. | 2017-03-09 11:34:31
Socket (5) | Initiating close of socket by core. | 2017-03-09 11:34:31
The network socket for historical data has been closed. | 2017-03-09 11:34:31
HD Request # 3 | Re-requesting historical data for ES-201706-GLOBEX to get the latest data since the download was started while not connected to primary service. | 2017-03-09 11:34:31
Socket (5) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:31
HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201706-GLOBEX | 2017-03-09 11:34:31

Mapping ES-201706-GLOBEX to ESM17. Service code: cme | 2017-03-09 11:34:31
HD Request # 4 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: cme | 2017-03-09 11:34:31
HD Request # 4 | Download start date-time: 2017-03-09 11:33:36.000 | 2017-03-09 11:34:31
HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2017-03-09 11:34:31
Socket (8) | Creating socket. | 2017-03-09 11:34:31
SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 3 | 2017-03-09 11:34:31
SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2017-03-09 11:34:31
DTC Client (9) | Creating socket. | 2017-03-09 11:34:31
SC DTC Data | Requesting security definition data for: TICK-NYSE. ID: 3 | 2017-03-09 11:34:31
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-03-09 11:34:31
SC Data - All Services | Starting real-time market data updates for: ESM17. ID: 2 | 2017-03-09 11:34:31
SC Data - All Services | Requesting security definition data for: ESM17. ID: 2 | 2017-03-09 11:34:31
Mapping YM-201706-ECBOT to YMM17. Service code: cbot | 2017-03-09 11:34:31
SC Data - All Services | Starting real-time market data updates for: YMM17. ID: 4 | 2017-03-09 11:34:31
SC Data - All Services | Requesting security definition data for: YMM17. ID: 4 | 2017-03-09 11:34:31
Intraday data recording state for symbol YM-201706-ECBOT is set to download 'Pending'. | 2017-03-09 11:34:31
Historical Intraday data request for YM-201706-ECBOT is discarded because a matching download is already pending and the new one is not for earlier data. | 2017-03-09 11:34:31
Socket (5) | Socket gracefully closed by remote side. | 2017-03-09 11:34:31
Socket (5) | Closed. | 2017-03-09 11:34:31
SC DTC Data | Connected to server. | 2017-03-09 11:34:31
SC DTC Data | Starting socket receive thread. | 2017-03-09 11:34:31
SC DTC Data | Sending Encoding Request to server | 2017-03-09 11:34:31
SC Data - All Services | Received logon response. | 2017-03-09 11:34:31
SC Data - All Services | Server Name: SC Realtime Server. | 2017-03-09 11:34:31
SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-03-09 11:34:31
SC Data - All Services | Successfully connected. | 2017-03-09 11:34:31
SC Data - All Services | Trading is not supported. | 2017-03-09 11:34:31
SC Data - All Services | Restarting real-time data updates for symbol: ES-201706-GLOBEX -> ESM17 | 2017-03-09 11:34:31
SC Data - All Services | Restarting real-time data updates for symbol: NQ-201706-GLOBEX -> NQM17 | 2017-03-09 11:34:31
SC Data - All Services | Restarting real-time data updates for symbol: YM-201706-ECBOT -> YMM17 | 2017-03-09 11:34:31
HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:31
HD Request # 4 | Sending historical data logon request message. | 2017-03-09 11:34:31
SC DTC Data | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:31
SC DTC Data | Sending logon request message. | 2017-03-09 11:34:31
SC Data - All Services | Received security definition for symbol ES-201706-GLOBEX | 2017-03-09 11:34:31
SC Data - All Services | Received security definition for symbol NQ-201706-GLOBEX | 2017-03-09 11:34:31
HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-09 11:33:36. Record interval: 0. Symbol: ESM17 | 2017-03-09 11:34:31
HD Request # 4 | Decompressing data. | 2017-03-09 11:34:31
HD Request # 4 | Receiving Intraday data for ES-201706-GLOBEX starting at 2017-03-09 11:33:36 | 2017-03-09 11:34:31
HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-09 11:34:18 | 2017-03-09 11:34:31
Socket (8) | Initiating close of socket by core. | 2017-03-09 11:34:31
The network socket for historical data has been closed. | 2017-03-09 11:34:31
Socket (8) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:31
HD Request # 4 | Received 5 records from 2017-03-09 11:33:36 to 2017-03-09 11:34:28 (52.0 seconds) and wrote 4 records for ES-201706-GLOBEX | 2017-03-09 11:34:31
HD Request # 4 | Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 2 | 2017-03-09 11:34:31
Removed historical data download ID 2 | 2017-03-09 11:34:31
Real-time Intraday chart data file updates started for ES-201706-GLOBEX | 2017-03-09 11:34:31
Intraday chart data file opened for ES-201706-GLOBEX | 2017-03-09 11:34:31

Delaying start of download for YM-201706-ECBOT | 2017-03-09 11:34:31
SC Data - All Services | Received security definition for symbol YM-201706-ECBOT | 2017-03-09 11:34:32
Socket (8) | Socket gracefully closed by remote side. | 2017-03-09 11:34:32
Socket (8) | Closed. | 2017-03-09 11:34:32
SC DTC Data | Received logon response. | 2017-03-09 11:34:32
SC DTC Data | Server Name: SC Realtime Server. | 2017-03-09 11:34:32
SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2017-03-09 11:34:32
SC DTC Data | Successfully connected. | 2017-03-09 11:34:32
SC DTC Data | Trading is not supported. | 2017-03-09 11:34:32
SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2017-03-09 11:34:32
SC DTC Data | Received security definition for symbol TICK-NYSE | 2017-03-09 11:34:32
Opened cached Intraday file: C:\SierraChart\Data\ES-201706-GLOBEX.scid | 2017-03-09 11:34:35
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U190* | 2017-03-09 11:34:36
Interactive Brokers | Requesting historical order fills for account U190*. | 2017-03-09 11:34:36
Requesting market depth updates for: NQ-201706-GLOBEX if supported. | 2017-03-09 11:34:36
Interactive Brokers | Received Trade Positions download end message for account U190* | 2017-03-09 11:34:36
SC Data - All Services | Clearing market depth for NQ-201706-GLOBEX. | 2017-03-09 11:34:36
HD Request # 5 | Downloading Intraday chart data for YM-201706-ECBOT to the file YM-201706-ECBOT.scid. Service: cbot | 2017-03-09 11:34:36
HD Request # 5 | Download start date-time: 2017-03-09 11:33:52.000 | 2017-03-09 11:34:36
HD Request # 5 | Using server: ds7.sierracharts.com port 10149 | 2017-03-09 11:34:36
Socket (10) | Creating socket. | 2017-03-09 11:34:36
HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:37
HD Request # 5 | Sending historical data logon request message. | 2017-03-09 11:34:37
HD Request # 5 | Requesting Intraday data. Start date-time: 2017-03-09 11:33:52. Record interval: 0. Symbol: YMM17 | 2017-03-09 11:34:37
HD Request # 5 | Decompressing data. | 2017-03-09 11:34:37
HD Request # 5 | Receiving Intraday data for YM-201706-ECBOT starting at 2017-03-09 11:33:52 | 2017-03-09 11:34:37
Socket (10) | Initiating close of socket by core. | 2017-03-09 11:34:37
The network socket for historical data has been closed. | 2017-03-09 11:34:37
Socket (10) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:37
HD Request # 5 | Received 3 records from 2017-03-09 11:33:52 to 2017-03-09 11:33:52 (0.0 seconds) and wrote 0 records for YM-201706-ECBOT | 2017-03-09 11:34:37
HD Request # 5 | Intraday download COMPLETE for YM-201706-ECBOT. Completion time: 0s. Unique request ID: 3 | 2017-03-09 11:34:37
Removed historical data download ID 3 | 2017-03-09 11:34:37
Real-time Intraday chart data file updates started for YM-201706-ECBOT | 2017-03-09 11:34:37
Intraday chart data file opened for YM-201706-ECBOT | 2017-03-09 11:34:37

HD Request # 6 | Downloading Intraday chart data for NQ-201706-GLOBEX to the file NQ-201706-GLOBEX.scid. Service: cme | 2017-03-09 11:34:37
HD Request # 6 | Download start date-time: 2017-03-09 11:34:09.000 | 2017-03-09 11:34:37
HD Request # 6 | Using server: ds1.sierracharts.com port 10149 | 2017-03-09 11:34:37
Socket (11) | Creating socket. | 2017-03-09 11:34:37
Socket (10) | Socket gracefully closed by remote side. | 2017-03-09 11:34:37
Socket (10) | Closed. | 2017-03-09 11:34:37
HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:37
HD Request # 6 | Sending historical data logon request message. | 2017-03-09 11:34:37
HD Request # 6 | Requesting Intraday data. Start date-time: 2017-03-09 11:34:09. Record interval: 0. Symbol: NQM17 | 2017-03-09 11:34:37
HD Request # 6 | Decompressing data. | 2017-03-09 11:34:37
HD Request # 6 | Receiving Intraday data for NQ-201706-GLOBEX starting at 2017-03-09 11:34:09 | 2017-03-09 11:34:37
HD Request # 6 | Timestamp of first Intraday data file record written: 2017-03-09 11:34:11 | 2017-03-09 11:34:37
Socket (11) | Initiating close of socket by core. | 2017-03-09 11:34:37
The network socket for historical data has been closed. | 2017-03-09 11:34:37
Socket (11) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:37
HD Request # 6 | Received 4 records from 2017-03-09 11:34:09 to 2017-03-09 11:34:35 (26.0 seconds) and wrote 3 records for NQ-201706-GLOBEX | 2017-03-09 11:34:37
HD Request # 6 | Intraday download COMPLETE for NQ-201706-GLOBEX. Completion time: 0s. Unique request ID: 4 | 2017-03-09 11:34:37
Removed historical data download ID 4 | 2017-03-09 11:34:37
Real-time Intraday chart data file updates started for NQ-201706-GLOBEX | 2017-03-09 11:34:37
Intraday chart data file opened for NQ-201706-GLOBEX | 2017-03-09 11:34:37

HD Request # 7 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-03-09 11:34:37
HD Request # 7 | Download start date-time: 2017-03-09 11:34:33.000 | 2017-03-09 11:34:37
HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2017-03-09 11:34:37
Socket (12) | Creating socket. | 2017-03-09 11:34:37
Socket (11) | Socket gracefully closed by remote side. | 2017-03-09 11:34:38
Socket (11) | Closed. | 2017-03-09 11:34:38
HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-03-09 11:34:38
HD Request # 7 | Sending historical data logon request message. | 2017-03-09 11:34:38
HD Request # 7 | Requesting Intraday data. Start date-time: 2017-03-09 11:34:33. Record interval: 0. Symbol: TICK-NYSE | 2017-03-09 11:34:38
HD Request # 7 | Decompressing data. | 2017-03-09 11:34:38
HD Request # 7 | Receiving Intraday data for TICK-NYSE starting at 2017-03-09 11:34:33 | 2017-03-09 11:34:38
HD Request # 7 | Timestamp of first Intraday data file record written: 2017-03-09 11:34:34 | 2017-03-09 11:34:38
Socket (12) | Initiating close of socket by core. | 2017-03-09 11:34:38
The network socket for historical data has been closed. | 2017-03-09 11:34:38
Socket (12) | Shutdown started. Waiting for graceful close. | 2017-03-09 11:34:38
HD Request # 7 | Received 9 records from 2017-03-09 11:34:33 to 2017-03-09 11:34:41 (8.0 seconds) and wrote 8 records for TICK-NYSE | 2017-03-09 11:34:38
HD Request # 7 | Intraday download COMPLETE for TICK-NYSE. Completion time: 1s. Unique request ID: 6 | 2017-03-09 11:34:38
Removed historical data download ID 6 | 2017-03-09 11:34:38
Real-time Intraday chart data file updates started for TICK-NYSE | 2017-03-09 11:34:38
Intraday chart data file opened for TICK-NYSE | 2017-03-09 11:34:38

Socket (12) | Socket gracefully closed by remote side. | 2017-03-09 11:34:38
Socket (12) | Closed. | 2017-03-09 11:34:38
Opened cached Intraday file: C:\SierraChart\Data\NQ-201706-GLOBEX.scid | 2017-03-09 11:34:46
Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2017-03-09 11:34:46
Opened cached Intraday file: C:\SierraChart\Data\YM-201706-ECBOT.scid | 2017-03-09 11:35:05
[2017-03-09 17:42:02]
Sierra Chart Engineering - Posts: 104368
We need a precise explanation as to what is not correct about the chart data.

Provide an image of the chart, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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