Support Board
Date/Time: Sun, 12 Jan 2025 23:33:39 +0000
Socket (44) | Caught an unhandled exception from the owner OnBufferedSocket2ReceivedData i
View Count: 1541
| [2017-03-16 03:26:33] |
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We will need to contact you tomorrow and use a remote assistance session to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-16 19:14:27] |
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Would it be all right if we call 3 PM to 4:30 PM today?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-16 19:19:33] |
| sierrajuice - Posts: 17 |
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yes
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| [2017-03-17 02:19:36] |
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User was called. We have looked into this some more, and we think we understand potentially what is going wrong. There could be a lot of memory allocated when a historical Intraday data download is being done in newer versions. We will put a limit on the amount of memory used. What we think is happening in your case, is that there is an unhandled error occurring due to a memory allocation failure and that is what is leading to the problem. Or perhaps there is a problem with the memory on your system. Either way, we will have a solution ready by the end of the day Friday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-17 03:17:37
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| [2017-03-17 03:31:34] |
| sierrajuice - Posts: 17 |
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here are 2 pics same computer 2 different sierra setups running at same time http://www.sierrachart.com/image.php?Image=1489721106920.png http://www.sierrachart.com/image.php?Image=1489721156461.png Thanks foe putting in all this effort |
| [2017-03-17 04:20:43] |
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We do not need any further information. We think we will have a solution by the end of the day tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-18 10:15:33] |
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We have released version 1530. Update with Help >> Download Prerelease. We think this has a very good chance of solving the problem for you. However you will need to follow the instructions here to re-download any missing data: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-18 10:40:25
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| [2017-03-19 06:56:24] |
| sierrajuice - Posts: 17 |
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Great work!! Thanks for sticking with me during my problem and not saying its my machine. This is what you expect, but rarely see in a company Bravo and Thanks for all the time and effort it took |
| [2017-03-19 08:50:47] |
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So is the problem actually resolved for you? If so that is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-19 15:57:21] |
| sierrajuice - Posts: 17 |
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YES, sorry if that didn't come through http://www.sierrachart.com/image.php?Image=148993892770.png |
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