Support Board
Date/Time: Sun, 12 Jan 2025 14:05:16 +0000
install Sierra on 2nd computer -- connection issues
View Count: 634
| [2017-03-06 04:31:46] |
| User11638 - Posts: 21 |
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Hello, I have installed Sierra on a second computer and when I have Sierra running on both systems I get a message in the message log indicating that I have the same credentials on two computers. The message further says to contact Customer Support, so here I am! Thank you. |
| [2017-03-06 04:55:33] |
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We see you are using CQG and the message you are seeing is from CQG and it is indicating that the CQG system is preventing you from having 2 simultaneous connections. You will need to contact your broker about that. It is out of our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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