Support Board
Date/Time: Sun, 12 Jan 2025 09:17:36 +0000
started getting this error in the installer log
View Count: 667
| [2017-02-10 17:48:31] |
| kinghat - Posts: 120 |
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i send the log in with the name of 'madLyfe' for review. it started with going from 1516 -> 1517 and saw it again from 1517 -> 1518. here are a couple images. Date Time Of Last Edit: 2017-02-10 17:49:33
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 SierraChartFileDownloader_2017-02-10_11-47-18.png / V - Attached On 2017-02-10 17:48:20 UTC - Size: 25.79 KB - 226 views SierraChartFileDownloader_2017-02-10_11-47-38.png / V - Attached On 2017-02-10 17:48:24 UTC - Size: 17.26 KB - 215 views |
| [2017-02-11 09:50:19] |
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This is the problem: Error moving temporary file C:\SierraChart\DownloadedInstallationFiles\Data\UserContributedStudies.dll to final output file D:\backups\SierraChart\Data\UserContributedStudies.dll. Windows error code 17: The system cannot move the file to a different disk drive.
You are Data Files Folder for Sierra Chart is on a different drive. Try to keep it on the same drive. And we will see how to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-11 16:47:58] |
| kinghat - Posts: 120 |
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ya thats the one. i cant move it back to the same drive as it is a smaller size SSD and the data folder is becoming too large. btw, ive had the data folder moved for around a year or so, so im not sure why im getting the error now.
Date Time Of Last Edit: 2017-02-11 16:48:54
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| [2017-02-11 20:36:25] |
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We are working on implementing a solution to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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