Support Board
Date/Time: Sun, 12 Jan 2025 07:46:43 +0000
Missing Futures Data Again
View Count: 618
| [2017-02-07 11:01:32] |
| User75002 - Posts: 117 |
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Hello, It appears that I am missing futures data again from 18:00 ET to 18:42 ET. I checked several markets and they are all missing the data between this time. I am running 1512. I have deleted and re-downloaded the data and closed the platform and it's still missing. Thanks. |
| [2017-02-07 17:14:17] |
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We see you are using Gain Capital. We are taking care of this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-07 17:29:26] |
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The missing data has been restored. Follow the instructions here to re-download the data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-07 17:41:34] |
| User75002 - Posts: 117 |
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Hello, The data is now showing up. Thanks! |
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