Support Board
Date/Time: Sat, 23 Nov 2024 19:21:32 +0000
CTS FIX issue?
View Count: 2489
| [2013-08-11 22:10:07] |
| User14266 - Posts: 225 |
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Unable to connect via CTS/FIX/TsT/SIM server. I am using current current version 1007. SC or CTS issue? Connecting to CTS Simulation server. | 2013-08-11 17:03:27 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-08-11 17:03:27 The network socket is connected. | 2013-08-11 17:03:27 The socket starting SSL connection. | 2013-08-11 17:03:27 SSL socket is now connected. | 2013-08-11 17:03:27 CTS FIX: Sending the Logon message. | 2013-08-11 17:03:27 CTS FIX: Connected. | 2013-08-11 17:03:28 CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-08-11 17:03:28 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-08-11 17:03:49 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2013-08-11 17:03:49 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-11 17:03:49 CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-08-11 17:03:54 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-08-11 17:04:15 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2013-08-11 17:04:15 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-11 17:04:15 CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-08-11 17:04:20 Connection timed out. Will disconnect and retry. | 2013-08-11 17:04:27 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-11 17:04:27 To prevent further connection attempts, select File >> Disconnect. | 2013-08-11 17:04:27 CTS FIX: Sending a Logout message. | 2013-08-11 17:04:27 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2013-08-11 17:04:27 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-11 17:04:27 CTS FIX: Disconnected. | 2013-08-11 17:04:27 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-11 17:04:27 CTS FIX: Received a Logout message. Text = Successful logout upon request | 2013-08-11 17:04:27 The SSL socket was shut down successfully. | 2013-08-11 17:04:27 CTS FIX: Logged out and disconnected. | 2013-08-11 17:04:27 Ignored socket Close call based on current socket state. | 2013-08-11 17:04:27 File >> Disconnect selected. | 2013-08-11 17:04:30 CTS FIX: Disconnected. | 2013-08-11 17:04:30 |
| [2013-08-11 22:28:20] |
| Todd Edwin King - Posts: 8 Invalid SC Account Name. |
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I get the exact same error with 1007. I am trying to connect with my TopstepTrader Combine credentials. Going back to previous release for the time being. |
| [2013-08-11 22:45:00] |
| User14266 - Posts: 225 |
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Todd, Can you let me know if going back to the previous version fixes the issue? Thanks. |
| [2013-08-11 22:51:38] |
| Todd Edwin King - Posts: 8 Invalid SC Account Name. |
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Yes it (997) works fine. That's what I'd been using up until I tried updating today.
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| [2013-08-11 23:17:47] |
| User14266 - Posts: 225 |
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Okay I went back to 997, and can connect again, BUT..... Now I can't open chartbooks. I get the "Unable to read newer Chartbook File Format". So I try to open my backup chartbook, and I get the same error?! So I can't use 997 anymore. I also tried 1008. Like 1007, I can open chartbooks, but can't connect. Please advise. |
| [2013-08-11 23:22:07] |
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We are noticing this as well. The problem is the CTS server: fix-chart-sim.t4login.com is not accepting the connection for some reason. We will let them know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-11 23:30:48] |
| User14266 - Posts: 225 |
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Do you have a download link for pre-release 1005? I believe, that was the version I was using that worked. Just to be clear, I am now unable to use any version of SC. -1007/1008: connection issue. -997: can not read my "newer" chartbook OR backup chartbook. Thank you. |
| [2013-08-11 23:46:13] |
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1005 also uses CTS FIX. So it will not help to go back to that version. Also with the latest release, we have resolved some issues with CTS FIX so you do want to be on the latest release if you are using FIX. Have you tried all of your backup Chartbooks on 997. One of them definitely should be working. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-11 23:46:40
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| [2013-08-12 00:04:41] |
| User14266 - Posts: 225 |
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1005 worked fine for me. I used it for about a week. I had no problems until I upgraded to current 1007, and I haven't been able to connect since. The only backup chartbook that works is over a week old. I have hours of work since then into my chartbook.
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| [2013-08-12 00:13:36] |
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Use this link for version 1005: http://www.sierrachart.com/downloads/1005.1SierraChartSetupPrerelease.exe We do not believe this will help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-12 00:14:33] |
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Looks like CTS may have resolved the server connection issue. We are now able to connect right away to both the main FIX server and the chart data FIX server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-12 00:14:49
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| [2013-08-12 00:29:00] |
| User14266 - Posts: 225 |
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I am still unable to connect with 1007. I get the same error message. CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-08-11 19:27:17 Error connecting socket. Windows error code 10038: An operation was attempted on something that is not a socket. | 2013-08-11 19:27:27 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2013-08-11 19:27:27 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-11 19:27:27 You were correct. 1005 doesn't work. It did work all last week. I guess CTS made a change over the weekend that coincided with the 1007 release. Hopefully CTS will issue a quick fix. Date Time Of Last Edit: 2013-08-12 00:33:02
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| [2013-08-12 00:32:22] |
| User14266 - Posts: 225 |
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Actually, that isn't the same error.
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| [2013-08-12 00:34:00] |
| User14266 - Posts: 225 |
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I am still getting the original error as well.
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| [2013-08-12 00:45:25] |
| User14266 - Posts: 225 |
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NOW, it works. Everything looks to be well with 1007. Thank you :)
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| [2013-08-12 00:52:18] |
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This is good. Although we still do a see some intermittent problems connecting to the FIX chart data server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-12 04:34:32] |
| ABTrader - Posts: 32 |
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It seems CTS FIX ( Pre-released 1008 ) does not have ICE and NYBOT symbol after resetting Global Setting>Symbol Setting. |
| [2013-08-12 04:42:05] |
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We will check on the symbols.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-12 05:10:03] |
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We do see there are no ICE symbols and we are looking into why.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-12 18:23:30] |
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We have updated the CTS FIX symbol lists in Sierra Chart. We have added missing NYMEX markets and all of the ICE markets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-12 18:23:42
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