Support Board
Date/Time: Sun, 12 Jan 2025 04:26:05 +0000
Balance Not Showing
View Count: 699
| [2017-02-02 14:24:13] |
| User104854 - Posts: 457 |
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Hi. I just checked the orders and positions window and my balance is not showing up on the balance tab. This is the first time it's happened as I check it every day. Please help. Thanks.
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| [2017-02-02 18:11:36] |
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You are using the CQG FIX Trading service. We have had other reports of this. We will be looking into it today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-02 22:43:02] |
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We need to get the latest CQG FIX log from your Sierra Chart installation . Follow these instructions here to provide that: http://www.sierrachart.com/index.php?page=doc/helpdetails79.html You can privately attach it here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-02 22:44:07
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| [2017-02-03 00:12:01] |
| User104854 - Posts: 457 |
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It looks like it's working now. It is showing the account balance. Let me know if you still want the log. Thanks.
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| [2017-02-03 01:36:15] |
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No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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