Support Board
Date/Time: Mon, 20 Jan 2025 08:21:20 +0000
No live data
View Count: 1250
| [2017-01-31 17:04:52] |
| User983877 - Posts: 1 |
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Hi I have been unable to receive live data since re activating the account on Saturday.
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| [2017-01-31 17:13:32] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-01 13:36:31] |
| Programming_autotrading_phonesup - Posts: 59 |
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I have same problem this morning for CL contract on Nymex after re activating the account
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| [2018-06-01 15:08:39] |
| Programming_autotrading_phonesup - Posts: 59 |
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Maybe there is a longer delay in the re-activation after payment. 2 hours later it was working again.
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| [2018-06-01 16:13:46] |
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You should begin to receive the real-time data within five minutes after activation of exchange. But maybe there was a longer delay on the Barchart side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-01 16:44:50] |
| Programming_autotrading_phonesup - Posts: 59 |
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Yes I saw the message after payment that is why I contacted support but I think it took Barchart 2 hours to get it back from delayed data to real-time data.
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| [2018-06-01 16:56:23] |
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We really would not expect that. Next time if you do not receive real-time data within five minutes, restart Sierra Chart and force a login: Sierra Chart - Software Login Instructions: Forced Login If you are still not receiving the real-time data, then that really probably would indicate it is on the Barchart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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