Support Board
Date/Time: Sun, 12 Jan 2025 01:38:19 +0000
td ameritrade connection
View Count: 709
| [2017-01-26 16:31:52] |
| User57210 - Posts: 121 |
|
My charts load historically well enough (intraday and historical types), but I just noticed it's not loading more recent data right away, then the real time data starts coming in and there's a gap! seen here: screencast.com/t/tbitEa0nPx4 My log window also continues to pop up constantly. Something definitely wrong. |
| [2017-01-26 17:54:54] |
| |
|
Restart Sierra Chart, connect to the data feed with File >> Connect to Data Feed, wait about 2 minutes and then provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-26 18:18:30] |
| User57210 - Posts: 121 |
|
done via "send for analysis"
|
| [2017-01-26 18:20:05] |
| |
|
We apologize. We also need you to open one Intraday chart and then provide a copy of the Message Log after after about a minute.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-26 18:26:17] |
| User57210 - Posts: 121 |
|
Log sent for analysis again. I waited a bit longer than a minute for the realtime data to start coming in - occurred between log message ending at 13:22 and came in at 13:24 thanks.
|
| [2017-01-26 18:36:51] |
| |
|
The problem you are experiencing with historical Intraday data downloading when using TD Ameritrade has been resolved several months ago. You are running an older version of Sierra Chart. Follow the instructions here to update: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After that follow the instructions here to download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: