Support Board
Date/Time: Sun, 12 Jan 2025 00:49:48 +0000
help needed
View Count: 1104
| [2017-01-23 05:26:17] |
| User857142 - Posts: 82 |
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Hi I have shifted my working base to a new place where there is a secured IT environment. All my datafeeds with SC are either not working or not properly updating the charts. I am using: 1. Gain Capital/OEC which is not connecting 2. Global Data Feeds (India) which is not connecting 3. SC Data - All Services which is working partially but for few symbols. Also if it is working for few symbols, then intra-day charts are not getting updated. I have been asked by my IT team to ask you about the ports which they need to allow the access. There could be front-end or back-end ports which you need to let us know. Please keep this message confidential. |
| [2017-01-23 09:38:19] |
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1. For this, these ports need to be open: 9400, 9301 2. For Global Data feeds, the port number is displayed in Global Settings >>Data/Trade Service Settings >> Service Settings >> Server. It is after the : character. 3. You also need to open ports 443, 80, 10149. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-23 10:35:58] |
| User857142 - Posts: 82 |
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Is there any port related to Google Finance, as I would be using that too.
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| [2017-01-23 13:32:25] |
| User857142 - Posts: 82 |
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Wrt above query, except for 1st data feed i.e. Gain Capital/OEC everything working fine. I had a word with Gain Capital/OEC. They gave me 2 other ports 9200 & 9201. I even tried them. But still its not connecting. the have asked me to contact you if you have missed some ports from your end relating to SC. Please help. |
| [2017-01-23 17:46:10] |
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For Google you will need to use port 443 or 80. Make sure both are allowed. For Gain Capital the ports we gave are correct. If there is a connection problem we need to see the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-24 06:52:43] |
| User857142 - Posts: 82 |
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Hi I have sent Message Log through Send For Analysis with link of this discussion. I have 4 ports open at my end (9400, 9301, 9200, 9201). Still not getting connected. Please help. |
| [2017-01-24 08:40:10] |
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We see the problem. We did not realize you are connecting to the Gain Capital simulation server. This requires port 9300: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2017-01-24 00:49:04
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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