Support Board
Date/Time: Sun, 12 Jan 2025 00:54:48 +0000
Chart Changed Completely over weekend
View Count: 724
| [2017-01-22 22:14:39] |
| User15414 - Posts: 20 |
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Fortunately I have screen caps of this. On one chart the price doesn't even come close to a level over the weekend it shows huge dip. Pictures below.
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 2017-01-21_12-09-42.png / V - Attached On 2017-01-22 22:14:17 UTC - Size: 55.28 KB - 236 views 2017-01-22_14-10-04.png / V - Attached On 2017-01-22 22:14:26 UTC - Size: 43.92 KB - 255 views |
| [2017-01-22 22:47:30] |
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This is a missing data issue. Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If that does not solve it, then it must be a Session Times issue. In this case follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-22 23:44:42] |
| User15414 - Posts: 20 |
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When I run Global settings>> set system time I get a display box that says I'm getting windows error 1314 so maybe that is the problem.
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| [2017-01-22 23:50:50] |
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No, that is not going to be the issue. Is the data still missing in the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-23 00:11:27] |
| User15414 - Posts: 20 |
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No it's complete I'm just trying to figure this out so I'm not looking at a fake chart. I did have chart settings>> advanced features>> use global time zone and in global settings >> data trade services I had Los angeles time zone. Don't know if this makes a difference. |
| [2017-01-23 00:45:24] |
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It might make a difference based upon how the Session Times are set. But we do not think this is the cause of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-23 00:45:43
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