Support Board
Date/Time: Sun, 12 Jan 2025 00:58:03 +0000
SC DOM Bid/Ask Data Problems
View Count: 1228
| [2017-01-19 12:22:12] |
| Dmac - Posts: 25 |
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Images attached show significant bid/ask data issues on the Sierra Chart DOM during live trading. My broker, Stage 5 Trading, is telling me "After speaking with the developers, this may have something to do with how SierraCharts is interfacing with the data feed. ... We may have to reach out to Sierra directly to see how their software is interfacing with the API." Data feed: GAIN Capital IMG-0457 shows Sierra DOM next to another DOM which is functioning fine. Please assist. |
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| [2017-01-19 16:46:03] |
| Dmac - Posts: 25 |
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Anyone else using GAIN data feed having this issue? It puts the DOM reliability in question for me. My broker thinks the problem is with SC and how it's interfacing with the data feed. Whatever that means. My internet speed is +80mbsp so that is not the cause. Also the bid/ask data loss is not happening with other platform's DOM.
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| [2017-01-19 18:31:46] |
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Sierra Chart uses the Gain Capital FAST/FIX connection for market data. There have been problems with this data feed on the Gain Capital side. There is nothing we can do. However, the solution is to use the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php This data feed is fully integrated with Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-19 18:34:14] |
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Now that we look at those chart images, this particular problem is something that we have not really seen or heard about before with Gain Capital. Maybe they made some change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-19 18:38:36] |
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We have identified the recent change we made which was meant to solve another Gain Capital market depth problem which apparently is leading to this problem. Although it should not. We will revert that change in the next release. There definitely is a problem with their data feed but the analysis of it is quite extensive to figure out what is going on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-19 18:51:44] |
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We have released version 1509 which should resolve this. Follow the instructions here to update: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to use Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-19 23:46:16
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| [2017-01-19 19:07:15] |
| Dmac - Posts: 25 |
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Help>> Download Prerelease, then Specific Version: 1409, the download gets canceled after maximum number of retries is encountered,
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| [2017-01-19 19:09:03] |
| Dmac - Posts: 25 |
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I submitted a support log if that's useful to you.
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| [2017-01-19 23:29:56] |
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Thank you. We are looking at this. We apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-19 23:32:15] |
| Dmac - Posts: 25 |
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Thank you for your help
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| [2017-01-19 23:42:26] |
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We ran a couple of tests, and everything is working as expected. Retry updating by following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate For the Version make sure to keep it at "Prerelease Version". Sierra Chart Support Date Time Of Last Edit: 2017-01-19 23:44:29
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| [2017-01-19 23:47:00] |
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The problem was you were downloading 1409 because that is the version we stated but we meant 1509.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-20 00:33:14] |
| Dmac - Posts: 25 |
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1509 downloaded with no problem. I will let you know how everything's working. Thanks
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