Support Board
Date/Time: Sat, 11 Jan 2025 23:01:03 +0000
rithmic
View Count: 943
| [2017-01-17 22:11:39] |
| JP1 - Posts: 9 |
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I cant seem to connect to rithmic please help! every time I try, the box in the top left turns yellow, like its busy then keeps flashing connected...disconnected...waitng to reconnect over and over
Date Time Of Last Edit: 2017-01-17 22:24:58
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| [2017-01-17 22:13:14] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 22:26:57] |
| JP1 - Posts: 9 |
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I have seen that message log before but I am not getting one at this point. I can view charts if I go to other dts settings but I really need to get rithmic functioning
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| [2017-01-17 22:30:47] |
| JP1 - Posts: 9 |
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is it possible that it is because I don't have trading software that works with it, or will sierrachart work independently and it is just not responding on my computer?
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| [2017-01-17 22:34:23] |
| JP1 - Posts: 9 |
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oops got it here.... Reading Internal Order ID file. | 2017-01-17 22:10:26 Reading Trade Orders file. | 2017-01-17 22:10:26 Reading Trade Positions file. | 2017-01-17 22:10:26 Software version: 1506 | 2017-01-17 22:10:26 Uses New Spreadsheets | 2017-01-17 22:10:26 Usage end date: 2017-01-31 | 2017-01-17 22:10:26 Enabled for: Advanced Features. | 2017-01-17 22:10:26 Enabled for: Advanced Features 2. | 2017-01-17 22:10:26 Enabled for: Sierra Chart Historical Data Service. | 2017-01-17 22:10:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-17 22:10:26 Current selected Data/Trading service: Rithmic Trading | 2017-01-17 22:10:26 Chart Update Interval: 500 | 2017-01-17 22:10:26 Time Zone: +00:00:00 (UTC+00) | 2017-01-17 22:10:26 2017-01-17 14:10:30 Local computer time | 2017-01-17 22:10:26 2017-01-17 22:10:30 Local computer time in UTC | 2017-01-17 22:10:26 2017-01-17 22:10:30 Local computer time in SC Time Zone | 2017-01-17 22:10:26 2017-01-17 22:10:17 Server time in UTC | 2017-01-17 22:10:26 Local computer UTC time and Server UTC time difference: 12 seconds. | 2017-01-17 22:10:26 Program path: C:\SierraChart\ | 2017-01-17 22:10:26 Data Files path: C:\SierraChart\Data\ | 2017-01-17 22:10:26 OS Version Number: 6.2 | 2017-01-17 22:10:26 Locale Setting: C | 2017-01-17 22:10:26 Rithmic Trading | Port for executable: 52350 | 2017-01-17 22:32:43 Listening socket (1116), port 52350 | Closed. | 2017-01-17 22:32:43 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-17 22:32:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52350 | 2017-01-17 22:32:45 DTC Client (76) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-17 22:32:46 DTC Client (76) | Shutdown and closed. | 2017-01-17 22:32:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-17 22:32:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-17 22:32:46 Rithmic Trading | Disconnected. | 2017-01-17 22:32:46 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-17 22:32:46 Rithmic Trading | Port for executable: 52353 | 2017-01-17 22:32:48 Listening socket (1580), port 52353 | Closed. | 2017-01-17 22:32:48 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-17 22:32:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52353 | 2017-01-17 22:32:50 DTC Client (77) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-17 22:32:51 DTC Client (77) | Shutdown and closed. | 2017-01-17 22:32:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-17 22:32:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-17 22:32:51 Rithmic Trading | Disconnected. | 2017-01-17 22:32:51 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-17 22:32:51 Rithmic Trading | Port for executable: 52355 | 2017-01-17 22:32:53 Listening socket (1580), port 52355 | Closed. | 2017-01-17 22:32:53 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-17 22:32:53 Service is currently connecting. | 2017-01-17 22:32:54 * Rithmic Trading | Connecting to the server 127.0.0.1. Port 52355 | 2017-01-17 22:32:55 DTC Client (78) | Connected. | 2017-01-17 22:32:55 Rithmic Trading | Connected to server. | 2017-01-17 22:32:55 Rithmic Trading | Sending Encoding Request to server | 2017-01-17 22:32:55 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-01-17 22:32:55 Rithmic Trading | Sending logon request message. | 2017-01-17 22:32:55 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-01-17 22:32:55 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-01-17 22:32:55 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-01-17 22:32:55 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-01-17 22:32:56 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-01-17 22:32:56 Rithmic Trading | Received logon response. | 2017-01-17 22:32:56 Rithmic Trading | Server Name: DTC Bridge. | 2017-01-17 22:32:56 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-01-17 22:32:56 Rithmic Trading | Logon error received from server | 2017-01-17 22:32:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-17 22:32:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-17 22:32:56 DTC Client (78) | Shutdown and closed. | 2017-01-17 22:32:56 Rithmic Trading | Disconnected. | 2017-01-17 22:32:56 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-17 22:32:56 Rithmic Trading | Port for executable: 52367 | 2017-01-17 22:32:58 Listening socket (1364), port 52367 | Closed. | 2017-01-17 22:32:58 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-17 22:32:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52367 | 2017-01-17 22:33:00 DTC Client (79) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-17 22:33:01 DTC Client (79) | Shutdown and closed. | 2017-01-17 22:33:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-17 22:33:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-17 22:33:01 Rithmic Trading | Disconnected. | 2017-01-17 22:33:01 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-17 22:33:01 Rithmic Trading | Port for executable: 52375 | 2017-01-17 22:33:03 Listening socket (952), port 52375 | Closed. | 2017-01-17 22:33:03 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-17 22:33:03 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52375 | 2017-01-17 22:33:05 DTC Client (80) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-17 22:33:06 DTC Client (80) | Shutdown and closed. | 2017-01-17 22:33:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-17 22:33:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-17 22:33:06 Rithmic Trading | Disconnected. | 2017-01-17 22:33:06 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-17 22:33:06 Date Time Of Last Edit: 2017-01-17 22:54:42
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| [2017-01-17 22:55:49] |
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This is the reason for the problem: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-01-17 22:32:56 Follow through the instructions here for this: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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