Support Board
Date/Time: Sat, 11 Jan 2025 22:58:59 +0000
important iniititilization error
View Count: 802
| [2017-01-17 02:57:41] |
| User472677 - Posts: 356 |
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i have seperately sent you the log. when i start siera, i get a pop up window saying initialization error. can not start main window. contact support. i have reinstalled sierra, still getting the same error. |
| [2017-01-17 03:14:31] |
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How can you send the Message Log if you cannot even start Sierra Chart? We are not understanding this. Just tell us the exact error message that you see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 13:06:41] |
| User472677 - Posts: 356 |
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Error message; initialization error. Can not start main window. In fact,main window starts. All windows come up. I SENT YOU THE LOG LAST NGHT U.S. EASTERN TIME. PLEASE LOOK AT IT It is extremely slow to do anything. It is so slow that software can not be realistically used |
| [2017-01-17 15:26:53] |
| User472677 - Posts: 356 |
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More info in case it helps you. when symbol is changed in a chart, the chart goes blank. reinstalled again, same in initialization error. |
| [2017-01-17 17:33:01] |
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We can look into the problem using remote assistance. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 17:53:18] |
| User472677 - Posts: 356 |
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updated what is next |
| [2017-01-17 18:10:16] |
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We can call you in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 18:40:55] |
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We just called and left a message. When should we call back? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 19:26:29] |
| User472677 - Posts: 356 |
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can you please call at 4pm et?
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| [2017-01-17 20:38:30] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-17 21:05:04] |
| User472677 - Posts: 356 |
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waiting for your call, it is 4 pm et thanks for your help |
| [2017-01-17 21:55:20] |
| User472677 - Posts: 356 |
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Hi, what is the maximum ram sierra can use? Is it 4mb
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| [2017-01-17 22:08:54] |
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It is at least 3 gigabytes. Should be able to go up nearly to four gigabytes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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