Support Board

Thanks for the activation.

Upon restarting the platform it goes through and endless loop of "connecting" and "waiting for reconnect".

Reading Internal Order ID file. | 2017-01-13 10:05:40
Reading Trade Orders file. | 2017-01-13 10:05:40
Reading Trade Positions file. | 2017-01-13 10:05:40
Software version: 1506 | 2017-01-13 10:05:40
Uses New Spreadsheets | 2017-01-13 10:05:40
Usage end date: 2017-01-27 | 2017-01-13 10:05:40
Enabled for: Advanced Features. | 2017-01-13 10:05:40
Enabled for: Advanced Features 2. | 2017-01-13 10:05:40
Enabled for: Sierra Chart Historical Data Service. | 2017-01-13 10:05:40
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-13 10:05:40
Current selected Data/Trading service: Rithmic Trading | 2017-01-13 10:05:40
Chart Update Interval: 500 | 2017-01-13 10:05:40
Data/Trade Service Settings automatically set. | 2017-01-13 10:05:40
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-13 10:05:40
2017-01-13 10:05:44 Local computer time | 2017-01-13 10:05:40
2017-01-13 18:05:44 Local computer time in UTC | 2017-01-13 10:05:40
2017-01-13 10:05:44 Local computer time in SC Time Zone | 2017-01-13 10:05:40
2017-01-13 18:05:43 Server time in UTC | 2017-01-13 10:05:40
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-01-13 10:05:40
Program path: C:\SierraChart\ | 2017-01-13 10:05:40
Data Files path: C:\SierraChart\Data\ | 2017-01-13 10:05:40
OS Version Number: 6.1 | 2017-01-13 10:05:40
Locale Setting: C | 2017-01-13 10:05:40

Checking for new symbol settings for rim | 2017-01-13 10:05:40
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-01-13 10:05:40
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-01-13 10:05:40
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-01-13 10:05:40
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-01-13 10:05:45
Symbol settings are up-to-date for rim | 2017-01-13 10:05:45

Rithmic Trading | Port for executable: 56094 | 2017-01-13 10:05:49
Listening socket (640), port 56094 | Closed. | 2017-01-13 10:05:49
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:05:49
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-01-13 10:05:50
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-01-13 10:05:50
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-01-13 10:05:50
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-01-13 10:05:50
Rithmic Trading | Connecting to the server 127.0.0.1. Port 56094 | 2017-01-13 10:05:51
DTC Client (4) | Connected. | 2017-01-13 10:05:51
Rithmic Trading | Connected to server. | 2017-01-13 10:05:51
Rithmic Trading | Sending Encoding Request to server | 2017-01-13 10:05:51
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-01-13 10:05:51
Rithmic Trading | Sending logon request message. | 2017-01-13 10:05:51
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-01-13 10:05:51
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-01-13 10:05:51
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-01-13 10:05:51
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-01-13 10:05:53
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-01-13 10:05:53
Rithmic Trading | Received logon response. | 2017-01-13 10:05:53
Rithmic Trading | Server Name: DTC Bridge. | 2017-01-13 10:05:53
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-01-13 10:05:53
Rithmic Trading | Logon error received from server | 2017-01-13 10:05:53
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-13 10:05:53
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-13 10:05:53
DTC Client (4) | Shutdown and closed. | 2017-01-13 10:05:53
Rithmic Trading | Disconnected. | 2017-01-13 10:05:53
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-13 10:05:53

Rithmic Trading | Port for executable: 56105 | 2017-01-13 10:05:55
Listening socket (732), port 56105 | Closed. | 2017-01-13 10:05:55
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:05:55
Rithmic Trading | Connecting to the server 127.0.0.1. Port 56105 | 2017-01-13 10:05:57
DTC Client (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-13 10:05:58
DTC Client (5) | Shutdown and closed. | 2017-01-13 10:05:58
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-13 10:05:58
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-13 10:05:58
Rithmic Trading | Disconnected. | 2017-01-13 10:05:58
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-13 10:05:58

Rithmic Trading | Port for executable: 56107 | 2017-01-13 10:06:00
Listening socket (736), port 56107 | Closed. | 2017-01-13 10:06:00
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:06:00
Service is currently connecting. | 2017-01-13 10:06:01 *
Rithmic Trading | Connecting to the server 127.0.0.1. Port 56107 | 2017-01-13 10:06:02
DTC Client (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-13 10:06:03
DTC Client (6) | Shutdown and closed. | 2017-01-13 10:06:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-13 10:06:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-13 10:06:03
Rithmic Trading | Disconnected. | 2017-01-13 10:06:03
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-13 10:06:03

Rithmic Trading | Port for executable: 56109 | 2017-01-13 10:06:05
Listening socket (728), port 56109 | Closed. | 2017-01-13 10:06:05
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:06:05
Rithmic Trading | Connecting to the server 127.0.0.1. Port 56109 | 2017-01-13 10:06:07
DTC Client (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-13 10:06:08
DTC Client (7) | Shutdown and closed. | 2017-01-13 10:06:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-13 10:06:08
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-13 10:06:08
Rithmic Trading | Disconnected. | 2017-01-13 10:06:08
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-13 10:06:08

Rithmic Trading | Port for executable: 56111 | 2017-01-13 10:06:10
Listening socket (724), port 56111 | Closed. | 2017-01-13 10:06:10
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:06:10
Rithmic Trading | Connecting to the server 127.0.0.1. Port 56111 | 2017-01-13 10:06:12
DTC Client (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-01-13 10:06:13
DTC Client (8) | Shutdown and closed. | 2017-01-13 10:06:13
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-01-13 10:06:13
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-01-13 10:06:13
Rithmic Trading | Disconnected. | 2017-01-13 10:06:13
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-01-13 10:06:13

Rithmic Trading | Port for executable: 56113 | 2017-01-13 10:06:15
Listening socket (732), port 56113 | Closed. | 2017-01-13 10:06:15
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-01-13 10:06:15
File >> Disconnect selected. | 2017-01-13 10:06:17
Rithmic Trading | Disconnected. | 2017-01-13 10:06:17