Support Board
Date/Time: Sat, 11 Jan 2025 22:45:54 +0000
User Email
View Count: 700
| [2017-01-13 16:31:28] |
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My broker has tried all week to fix the problem of me not being able to connect. I still can't connect. Here is my message log today: ... CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-01-13 11:15:05 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2017-01-13 11:15:05 socket (5) | Connected. | 2017-01-13 11:15:05 socket (5) | Starting TLS 1.2 connection. | 2017-01-13 11:15:05 socket (5) | SSL connection established. | 2017-01-13 11:15:05 CQG FIX: Sending the Logon message. | 2017-01-13 11:15:05 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-01-13 11:15:05 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-01-13 11:15:05 ... Sierra Chart Support |
| [2017-01-13 18:06:37] |
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We would like the email address of your broker. We will need to contact them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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