Login Page - Create Account

Support Board


Date/Time: Sat, 11 Jan 2025 22:54:44 +0000



please see the red circle

View Count: 789

[2017-01-13 09:06:40]
User166767 - Posts: 32
hello ,Can you tell me why it is the difference time between the red circle.can you explain ,please see the annex.
imageQQ图片20170113170434.jpg / V - Attached On 2017-01-13 09:05:10 UTC - Size: 79.23 KB - 292 views
[2017-01-13 09:16:04]
Sierra Chart Engineering - Posts: 104368
Assuming you are looking at those two times at the moment that a trade occurred, this would be because your computer's clock is not set accurately.
Refer to help topic 38:
Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-01-13 09:17:47
[2017-01-13 09:41:22]
User166767 - Posts: 32
I have change my computer time and the same with the sierra chart software ,but they still have a little difference ,why ?can you help me ,or can you Remote assistance?please see the annex.please see the screenshot in red circle.
imageQQ截图20170113174000.png / V - Attached On 2017-01-13 09:40:27 UTC - Size: 75.56 KB - 244 views
Attachment Deleted.
[2017-01-13 10:30:04]
Sierra Chart Engineering - Posts: 104368
Therefore this can mean the data is slightly delayed.

Refer to help topic 4:
Prices / Data Falling Behind
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-01-13 10:32:30]
User166767 - Posts: 32
If the data is delayed,how to deal with it?can you help me ,if it is the network reason?
[2017-01-13 10:44:47]
Sierra Chart Engineering - Posts: 104368
If the data is delayed the relevant information would be in help topic 4:
Prices / Data Falling Behind

There is no other information we can provide about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account