Support Board
Date/Time: Sat, 11 Jan 2025 22:52:00 +0000
unable to login to Data Services
View Count: 921
| [2017-01-13 04:58:59] |
| User190869 - Posts: 4 |
|
i have an active account with ampfutures. I am unable on this computer to sign in with the new login information although my other 2 computers accept the login. Why won'tthis computer accept the data/service login? I had same problem on other two computers initially. Why?
|
| [2017-01-13 05:04:58] |
| |
|
We see that your Sierra Chart account is expired. Unless you are using a different one with Sierra Chart. In any case, we need to see the Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-13 05:48:54] |
| User190869 - Posts: 4 |
|
Reading Internal Order ID file. | 2017-01-12 23:47:52 Reading Trade Orders file. | 2017-01-12 23:47:52 Reading Trade Positions file. | 2017-01-12 23:47:52 Software version: 1506 | 2017-01-12 23:47:52 Uses New Spreadsheets | 2017-01-12 23:47:52 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2017-01-12 23:47:52 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2017-01-12 23:47:52 * Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-12 23:47:52 Current selected Data/Trading service: CQG FIX Trading | 2017-01-12 23:47:52 Chart Update Interval: 500 | 2017-01-12 23:47:52 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-12 23:47:52 2017-01-13 11:47:58 Local computer time | 2017-01-12 23:47:52 2017-01-13 04:47:58 Local computer time in UTC | 2017-01-12 23:47:52 2017-01-12 23:47:58 Local computer time in SC Time Zone | 2017-01-12 23:47:52 2017-01-13 04:47:45 Server time in UTC | 2017-01-12 23:47:52 Local computer UTC time and Server UTC time difference: 12 seconds. | 2017-01-12 23:47:52 Program path: C:\SierraChart\ | 2017-01-12 23:47:52 Data Files path: C:\SierraChart\Data\ | 2017-01-12 23:47:52 OS Version Number: 6.2 | 2017-01-12 23:47:52 Locale Setting: C | 2017-01-12 23:47:52 Checking for new symbol settings for cqg | 2017-01-12 23:47:52 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-01-12 23:47:52 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-01-12 23:47:52 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-01-12 23:47:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-01-12 23:47:59 Symbol settings are up-to-date for cqg | 2017-01-12 23:48:00 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-01-12 23:48:00 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2017-01-12 23:48:01 Files to Open on Start up | Opening file: 1 and 5 Min Solution.cht | 2017-01-12 23:48:03 F.US.CLEG17 1 Min #2 | Reloading chart. | 2017-01-12 23:48:03 F.US.CLEG17 5 Min #3 | Reloading chart. | 2017-01-12 23:48:03 Historical data service client indicated that downloads are not enabled. Symbol: F.US.CLEG17. Data Type: Intraday data | 2017-01-12 23:48:03 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:48:05 * TPO Value Area study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:48:07 * TPO Chart study: To restore the chart, remove the study. | 2017-01-12 23:48:07 * TPO Value Area study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:48:07 * TPO Chart study: To restore the chart, remove the study. | 2017-01-12 23:48:07 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-01-12 23:48:07 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-01-12 23:48:07 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-01-12 23:48:07 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-01-12 23:48:07 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2017-01-12 23:48:07 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2017-01-12 23:48:07 TPO Value Area study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:48:33 * TPO Chart study: To restore the chart, remove the study. | 2017-01-12 23:48:33 * TPO Value Area study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:48:33 * TPO Chart study: To restore the chart, remove the study. | 2017-01-12 23:48:33 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2017-01-12 23:49:49 * |
| [2017-01-13 06:09:11] |
| User190869 - Posts: 4 |
|
this is my actual login....what am i doing wrong? it works on two other computer of mine for the last several months
|
Private File Attachment Deleted. |
| [2017-01-13 06:33:29] |
| |
|
The Sierra Chart account that you logged into this Support Board with is expired. We can see that you are using this account to connect to CQG. We have temporarily activated it. You will now be able to connect. ----- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-13 06:34:02
|
| [2017-01-13 06:57:25] |
| User190869 - Posts: 4 |
|
Sir thank you but that is not resolving my problem of login with the fees i am paying to ampfutures account for sierra charts with CQG data |
| [2017-01-13 06:58:55] |
| |
|
What is the account name of your other Sierra Chart account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-13 10:28:26] |
| User826383 - Posts: 5 |
|
Sierra Account also signs in with AC1***
Date Time Of Last Edit: 2017-01-13 17:58:53
|
| [2017-01-13 17:58:04] |
| |
|
This particular account is active. If you want to use that, follow the instructions here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: