Support Board
Date/Time: Sat, 11 Jan 2025 22:43:27 +0000
Candlestick and Cumulative Delta are Wrong
View Count: 1985
| [2017-01-12 14:37:01] |
| User565119 - Posts: 33 |
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I have SC data feed and CME group exchange. My broker is IB. Sometimes my CL crude oil candle stick charts will NOT match my friends charts, and my Cumulative delta- volume bars will be flat. I have deleted and reloaded the data many times but it does not always fix the problem. Also, my market depth on CL is only the first bid and ask? While the /es work perfect. What is going on? Any Solutions? Thanks, AG Date Time Of Last Edit: 2017-01-12 16:01:09
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 CL Problems.PNG / V - Attached On 2017-01-12 14:39:01 UTC - Size: 27.73 KB - 309 views CL Depth Issues.PNG / V - Attached On 2017-01-12 15:58:44 UTC - Size: 25.09 KB - 286 views ES depth.PNG / V - Attached On 2017-01-12 16:01:02 UTC - Size: 52.04 KB - 313 views |
| [2017-01-12 17:51:11] |
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Post an image of the CL futures chart by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-12 19:32:40] |
| User565119 - Posts: 33 |
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http://www.sierrachart.com/image.php?Image=1484249476909.png
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| [2017-01-12 19:33:47] |
| User565119 - Posts: 33 |
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I updated this chart so You cant see how bad it was. but just look at cumulative delta, it is all wrong. Also does the same on candlesticks. When I click delete and reload data it fixes all the past bars, but all new bars are wrong.
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| [2017-01-12 20:05:49] |
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We can see that the data is not coming from the Sierra Chart Exchange Data Feed for this symbol because it is missing the [M] indicator after the symbol. Follow the instructions here to update the symbol settings: Global Symbol Settings: Update Symbol Settings Once that is done, you should see the [M] indicator. If not let us know. Once you have it indicator, re-download the data with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-12 20:21:11] |
| User565119 - Posts: 33 |
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Hey, The M wont show up. I have tried to update these symbols 5 times. I do have (M) on ES so I am connected to SC datafeed. What is the best course of action? |
| [2017-01-12 20:27:29] |
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Perform a Full Reset of the Symbol Settings following these instructions: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-12 20:34:53] |
| User565119 - Posts: 33 |
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Just did a full reset, disconnect, re connect, 5 times....still no (M)........... not sure why. All the equity index have it. What else? Thanks |
| [2017-01-12 20:36:45] |
| User565119 - Posts: 33 |
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Oh wait, do I need to apply for FULL CME? Including NYMEX, GLOBEX, etc?
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| [2017-01-12 20:42:46] |
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Yes you do. And we see you have done that. We apologize for not recognizing that. This was a subtle detail that we did not recognize until you pointed it out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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