Support Board
Date/Time: Sat, 11 Jan 2025 19:54:21 +0000
Can't download data
View Count: 701
| [2017-01-09 19:30:37] |
| User762229 - Posts: 2 |
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I can connect to rithmic server but I can't download data of chart. My trade dom work okay. and SC show symbol is unkonw . AMP people remote my pc try to slove the problem, but they don't know. My credential is okay. all okay on AMP side. they can download data with my credential. only i can't. Can you please help me solve the problem. i can not trade without chart. BTW, I use win8, I had turn off firewall and delete my Anti-virus program. Thank you. Date Time Of Last Edit: 2017-01-09 19:37:18
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| [2017-01-09 19:54:43] |
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We want you to restart Sierra Chart. Open only one chart. If there is missing data, then select Edit >> Delete All Data and Download. After this is done, then post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-09 20:09:51] |
| User762229 - Posts: 2 |
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Thank you. problem solved. |
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