Support Board
Date/Time: Sat, 11 Jan 2025 19:47:27 +0000
Slow loading charts and no real time forex data
View Count: 1004
| [2017-01-09 01:26:42] |
| User747368 - Posts: 18 |
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Running version 1505 service pak 3 Here are my problems. Any input would be greatly appreciated! 1. When creating new historical stock chart using SC Data, takes 3 minutes to load chart. 2. Using SC Forex Data, historical charts take minutes to update AND there is no real time data. Thanks again for your help! |
| [2017-01-09 01:47:02] |
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The first thing we want you to do is to restart Sierra Chart an open one chart you previously had a problem with and provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-09 02:21:04] |
| User747368 - Posts: 18 |
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Message Log for MSFT. Message Log for EURJPY to follow. Reading Internal Order ID file. | 2017-01-08 21:05:17 Reading Trade Orders file. | 2017-01-08 21:05:17 Reading Trade Positions file. | 2017-01-08 21:05:17 Software version: 1505 | 2017-01-08 21:05:17 Uses New Spreadsheets | 2017-01-08 21:05:17 Usage end date: 2017-06-26 | 2017-01-08 21:05:17 Enabled for: Advanced Features. | 2017-01-08 21:05:17 Enabled for: Sierra Chart Historical Data Service. | 2017-01-08 21:05:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-08 21:05:17 Current selected Data/Trading service: SC Data - All Services | 2017-01-08 21:05:17 Chart Update Interval: 90000 | 2017-01-08 21:05:17 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-08 21:05:17 2017-01-08 21:05:22 Local computer time | 2017-01-08 21:05:17 2017-01-09 02:05:22 Local computer time in UTC | 2017-01-08 21:05:17 2017-01-08 21:05:22 Local computer time in SC Time Zone | 2017-01-08 21:05:17 2017-01-09 02:05:21 Server time in UTC | 2017-01-08 21:05:17 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-01-08 21:05:17 Program path: E:\SierraChart\ | 2017-01-08 21:05:17 Data Files path: E:\SierraChart\Data\ | 2017-01-08 21:05:17 OS Version Number: 6.1 | 2017-01-08 21:05:17 Locale Setting: C | 2017-01-08 21:05:17 Checking for new symbol settings for scdataallservices | 2017-01-08 21:05:17 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-01-08 21:05:17 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-01-08 21:05:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-01-08 21:05:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-01-08 21:05:17 Symbol settings are up-to-date for scdataallservices | 2017-01-08 21:05:27 SC Data - All Services | Connected to data server. | 2017-01-08 21:05:27 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-01-08 21:05:32 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-01-08 21:05:32 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-01-08 21:05:32 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-01-08 21:05:32 MSFT Daily #1 | Reloading chart. | 2017-01-08 21:07:06 MSFT Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart\Data\MSFT.dly | 2017-01-08 21:07:06 SC Data - All Services | Starting real-time market data updates for: MSFT. ID: 1 | 2017-01-08 21:08:36 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MSFT | 2017-01-08 21:08:36 SC Data - All Services | Requesting security definition data for: MSFT. ID: 1 | 2017-01-08 21:08:36 HD Request # 2 | Downloading Historical Daily chart data for MSFT. Starting date: 1967-01-09. Service: equities.us | 2017-01-08 21:08:36 HD Request # 2 | Requesting historical Daily data for MSFT starting at 1967-01-08 | 2017-01-08 21:08:36 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2017-01-08 21:08:36 HTTP connection to ds01.ddfplus.com:80 (5) | Connected. | 2017-01-08 21:08:36 HD Request # 2 | Receiving historical Daily data for MSFT starting at 1987-11-02 | 2017-01-08 21:08:36 HD Request # 2 | Writing historical Daily data to the file MSFT.dly | 2017-01-08 21:08:36 HD Request # 2 | Received 7356 records from 1987-11-02 00:00:00 to 2017-01-06 00:00:00 (29.2 years) and wrote 7356 records for MSFT | 2017-01-08 21:08:36 HD Request # 2 | Daily download COMPLETE for MSFT. Completion time: 0s. Unique request ID: 1 | 2017-01-08 21:08:36 Removed historical data download ID 1 | 2017-01-08 21:08:36 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2017-01-08 21:09:41 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2017-01-08 21:09:41 MSFT Daily #1 | Reloading chart. | 2017-01-08 21:10:06 Message Log for EURJPY Software version: 1505 | 2017-01-08 21:13:28 Uses New Spreadsheets | 2017-01-08 21:13:28 Usage end date: 2017-06-26 | 2017-01-08 21:13:28 Enabled for: Advanced Features. | 2017-01-08 21:13:28 Enabled for: Sierra Chart Historical Data Service. | 2017-01-08 21:13:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-08 21:13:28 Current selected Data/Trading service: SC Forex Data (FXCM) | 2017-01-08 21:13:28 Chart Update Interval: 90000 | 2017-01-08 21:13:28 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-08 21:13:28 2017-01-08 21:13:27 Local computer time | 2017-01-08 21:13:28 2017-01-09 02:13:27 Local computer time in UTC | 2017-01-08 21:13:28 2017-01-08 21:13:27 Local computer time in SC Time Zone | 2017-01-08 21:13:28 2017-01-09 02:05:21 Server time in UTC | 2017-01-08 21:13:28 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-01-08 21:13:28 Program path: E:\SierraChart\ | 2017-01-08 21:13:28 Data Files path: E:\SierraChart\Data\ | 2017-01-08 21:13:28 OS Version Number: 6.1 | 2017-01-08 21:13:28 Locale Setting: C | 2017-01-08 21:13:28 EURJPY 480 Min #1 | Reloading chart. | 2017-01-08 21:13:59 Using Bid/Ask average for last trade price for EURJPY | 2017-01-08 21:15:29 SC DTC Data | Starting real-time market data updates for: EURJPY. ID: 2 | 2017-01-08 21:15:29 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2017-01-08 21:15:29 SC DTC Data | Requesting security definition data for: EURJPY. ID: 2 | 2017-01-08 21:15:29 Intraday data recording state for symbol EURJPY is set to download 'Pending'. | 2017-01-08 21:15:29 DTC Client (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2017-01-08 21:15:29 Market data subscription status is not known while delaying historical data download for symbol: EURJPY | 2017-01-08 21:15:29 Delaying start of download for EURJPY | 2017-01-08 21:15:29 DTC Client (11) | Connected. | 2017-01-08 21:15:29 SC DTC Data | Connected to server. | 2017-01-08 21:15:29 SC DTC Data | Sending Encoding Request to server | 2017-01-08 21:15:29 SC DTC Data | Setting DTC encoding to Binary VLS | 2017-01-08 21:15:29 SC DTC Data | Sending logon request message. | 2017-01-08 21:15:29 SC DTC Data | Received logon response. | 2017-01-08 21:15:30 SC DTC Data | Server Name: SC Realtime Server. | 2017-01-08 21:15:30 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2017-01-08 21:15:30 SC DTC Data | Successfully connected. | 2017-01-08 21:15:30 SC DTC Data | Trading is not supported. | 2017-01-08 21:15:30 SC DTC Data | Restarting real-time data updates for symbol: EURJPY | 2017-01-08 21:15:30 SC DTC Data | Received security definition for symbol EURJPY | 2017-01-08 21:15:30 Delaying start of download for EURJPY | 2017-01-08 21:15:30 HD Request # 3 | Downloading Intraday chart data for EURJPY to the file EURJPY.scid. Service: fxcm | 2017-01-08 21:15:35 HD Request # 3 | Download start date-time: 2016-12-24 21:15:34.000 | 2017-01-08 21:15:35 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-01-08 21:15:35 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2017-01-08 21:15:35 Socket (12) | Connected. | 2017-01-08 21:15:35 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-01-08 21:15:35 HD Request # 3 | Sending historical data logon request message. | 2017-01-08 21:15:35 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-12-24 21:15:34. Record interval: 1. Symbol: EURJPY | 2017-01-08 21:15:35 HD Request # 3 | Decompressing data. | 2017-01-08 21:15:35 HD Request # 3 | Receiving Intraday data for EURJPY starting at 2016-12-25 17:02:38 | 2017-01-08 21:15:35 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-12-25 17:02:38 | 2017-01-08 21:15:35 Socket (12) | Shutdown and closed. | 2017-01-08 21:15:39 The network socket for historical data has been closed. | 2017-01-08 21:15:39 HD Request # 3 | Received 602386 records from 2016-12-25 17:02:38 to 2017-01-08 21:15:37 (14.2 days) and wrote 602386 records for EURJPY | 2017-01-08 21:15:39 Added 19 Time and Sales records to Intraday data file for EURJPY after download. | 2017-01-08 21:15:39 HD Request # 3 | Intraday download COMPLETE for EURJPY. Completion time: 5s. Unique request ID: 2 | 2017-01-08 21:15:39 Removed historical data download ID 2 | 2017-01-08 21:15:39 Real-time Intraday chart data file updates started for EURJPY | 2017-01-08 21:15:39 Opened cached Intraday file: E:\SierraChart\Data\EURJPY.scid | 2017-01-08 21:15:39 Intraday chart data file opened for EURJPY | 2017-01-08 21:15:39 |
| [2017-01-09 04:48:07] |
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We apologize for the delay. The Message Log looks fine in regards to timing and receiving real-time data for EURJPY. Let us take this one step at a time. Are you currently not receiving real-time data for EURJPY? If not, go over the items in help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-10 00:07:30] |
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We did not hear anything back about these: 1. When creating new historical stock chart using SC Data, takes 3 minutes to load chart. 2. Using SC Forex Data, historical charts take minutes to updatePresley If they are due to a high CPU usage problem, refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-10 02:18:09] |
| User747368 - Posts: 18 |
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Thank you for your prompt follow-up and help. The problem is resolved. It was the Chart Update Interval. Thanks again! |
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